Our client is a highly successful and fast-growing Online Gaming Company and they are looking to hire an energetic Safer Gambling Agent for their offices based in Limassol. The Safer Gambling and AML Risk Analyst plays a pivotal role in safeguarding players and ensuring compliance with both responsible gambling and anti-money laundering (AML) regulations.
The primary responsibility of this role is to monitor and assess player activity for signs of gambling-related harm or financial risks, utilizing a risk-based approach to take appropriate and proportionate actions.
Responsibilities:
- Handle Live Interactions with Players: Conduct live chat interactions with players exhibiting behaviours or meeting criteria that indicate potential gambling-related harm or AML concerns. Provide support, gather relevant information, and evaluate their circumstances to determine appropriate actions.
- Initiate and manage phone calls with players when live chat interactions are not feasible, ensuring effective communication and addressing their concerns thoroughly and empathetically.
- Account Assessments: Analyze and assess player accounts that trigger pre-established responsible gambling or AML thresholds. Evaluate behavioural patterns, financial activity, and affordability indicators to identify risks and implement necessary interventions.
- Conduct Open Media Searches: Perform open media searches to gather additional information about players being assessed. Utilize this information to enhance understanding of the player’s situation and inform decisions.
- Support Compliance Efforts: Ensure adherence to responsible gambling and AML policies by accurately documenting assessments and actions, maintaining thorough records, and escalating cases when necessary.
- Collaborate with Teams: Work closely with internal teams to share insights, develop strategies, and improve processes that promote safer gambling and regulatory compliance.
- Continuous Learning: Stay updated on the latest regulations, trends, and best practices in safer gambling and AML to effectively perform duties and contribute to team goals.
Requirements:
- Proficiency in English - A good command of the English language, both written and verbal, is essential, as all our policies, procedures, and communications are conducted in English. Additional language will be considered a plus.
- Experience Not Required, but a Plus – While prior knowledge or experience in Responsible Gambling or AML/CFT is not mandatory, it will be considered an advantage. We provide a comprehensive training to ensure you have all the tools and knowledge needed to excel in this role.
- Ability to Work on Shifts: 4 days’ work & 2 off in rotation including weekends & public holidays. Working hours: 7am to 4pm during wintertime and 8am to 5pm during summertime.
- Proficiency in Microsoft Office Applications – Specifically, Excel, Word, and Outlook, as these tools are essential for day-to-day tasks.
- Attention to Detail – Working within the compliance department requires a meticulous approach to identifying critical details in player transactions and account activities, which significantly influence decisions and outcomes.
- Ability to Adapt and Multitask – You must be able to transition quickly between tasks, such as assessing a player for an AML reason and immediately pivoting to handle live chats with customers.
- Team Spirit – Each shift comprises 6-8 analysts, one senior analyst, and a shift supervisor. Collaboration and a positive team dynamic are key to maintaining productivity and effectiveness.
- Trustworthiness – We are looking for someone who demonstrates integrity, honesty, and reliability in handling sensitive information and making decisions.
Benefits:
- Excellent work environment
- Attractive salary package
- Monthly and Annual incentive Bonus
- Monetary vouchers on Birthdays and other special occasions
- Fully equipped kitchen and in-house entertaining space
- Options to enroll in Company's medical insurance plan
- Possibilities to enroll in Company's pension plan
- Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities
- Casual Dress Code
- A chance to advance professionally inside one of the world's largest iGaming organisations.
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Safer Gambling & AML Risk Analyst with reference number 3723.
Or you can apply directly through your candidate login by hitting the APPLY button.
