Our client, an innovative communications company based in Limassol, is looking to hire a System / Infrastructure Officer to maintain, upgrade, install, manage, and support the company’s ICT Infrastructure and provide a user and customer focused service to members of staff and associated third parties and clients. The goal of a System / Infrastructure Officer is to ensure the company’s ICT infrastructure, cloud solutions, business applications, security tools, servers and line of business services run smoothly, efficiently, aiming for ongoing improvement.
Responsibilities:
- Ensuring that appropriate measures are proactively followed in response to unforeseen issues causing service disruptions.
- Proactively monitoring systems performance ensuring 100% uptime.
- Installation, upgrades, maintenance, and performance monitoring of infrastructure systems and services from on-premises and hybrid to cloud.
- Managing infrastructure facilities such as asset management, anti-virus capability, system configuration, deployment, and maintenance services
- Undertaking necessary duties involved with projects, where necessary being the technical lead for projects ensuring fit for the purpose, secure, optimized and cost-effective solutions and integrations.
- Taking ownership of incidents/problems, actioning and updating logged tickets and ensuring service delivery, communication and escalation paths are being followed
- Troubleshoot issues reported by users, isolate them, run root-cause analysis, and resolve repeated problems under a change/problem management aproach
- Maintaining records and contributing to the SOP documentation and infrastructurknowledge base
- Keeping up to date with new technologies, systems and assisting with evaluations
- Supporting and contributing to service and infrastructure improvement initiatives
- Undertaking ICT projects as instructed by the Head of Infrastructure
- Maintain excellent communication and close collaboration with other departments and colleagues
- Proposing and developing solutions & automations for on going improvement of infrastructure systems
- Implementing security measures such as firewalls, encryption technology, and data backups to protect against unauthorized access to data
Qualifications:
- A Degree in Computer Science or other related field or adequate experience in a similar position
- 5+ year experience in system/infrastructure administration
- Team player
- Excellent knowledge of virtualization concepts and experience with VMware/KVM
- Excellent knowledge in maintenance and troubleshooting Windows domain server infrastructure and relevant services (AD, DNS, DHCP, Exchange Hybrid, FS etc.)
- Good knowledge in IaaS and PaaS cloud solutions and providers (AWS, DigitalOcean, Azure)
- Good knowledge in Microsoft 365 SaaS cloud solutions such as EXO, SPO, Dynamics 365, PowerApps etc.
- Good knowledge with Linux servers and distros like Debian, Ubuntu, Centos
- Good knowledge in scripting and automating with a scripting language like PowerShell, Python, Ansible or other
- Good knowledge of networking concepts and solutions and nice to have experience with Fortinet products
- Experience with Service Desk solutions, like FreshService, Jira or other
- Experience with monitoring and alerting services like Zabbix or relevant
- Experience with PBX systems like 3CX, Asterisk
- Experience with open-source solutions like ownCloud, FreePBX
- Good understanding of information security principles and best practices frameworks (i.e. ITIL)
- Effective communication skills (written and oral)
- Excellent user and customer service skills such as empathy, incident analysis and business prioritization
- Excellent problem-solving skills
- Logical thinker and the ability to work within a team
- Good organizational and self-time management skills
- Honesty and reliability
- High degree of professional ethics and integrity
Working hours:
- The working hours are 8:30 – 17:00 from Monday to Friday (onsite)
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of System/Infrastructure Officer with reference number 1939.
Or you can apply directly through your candidate login by hitting the APPLY button.
