Our client, a Group of Companies involved in the Shipping Industry, is looking for a Customer Service Representative to join the team of one of their entities based in Limassol. They are looking for an individual who has the potential to grow alongside the company.
The client helps create the right environment for their dedicated staff by providing a flexible, fun, friendly, and family feel. They care about their staff, in fact, their culture is developed by them, for them. Driven by family values they wish to hire people that value their multinational multilingual, culture, working around the globe.
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers and suppliers through various channels
- Acknowledging and resolving customer complaints
- Knowing company’s products and services and stay updated with principal’s portfolio
- Follow company’s procedures, ethics, values and culture during performing daily tasks
- Processing orders, through ERP and update customers systems upon requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues and responsible sales representative as necessary.
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support
Requirements:
- University degree, or equivalent, with focus on shipping or business administration
- Experience working with customer support
- Experience in the shipping industry is a plus
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiar with CRM and ERP systems and practices
- Customer orientation and ability to adapt/respond to different types of characters at multinational environment.
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
- Previous experience in similar position will be considered as an advantage
- Fluency in both Greek and English is a must, both written and oral
Working Hours:
- Monday – Wednesday 8.30 – 17.30
- Thursday 8.30 – 17.00
- Friday 8.30 – 16.00
- Lunch break 13.00 – 14.00
- This is an onsite role
Benefits:
- The Client is offering a salary based on qualifications, experience and skills.
- Additional benefits: 13th & 14th Salary, Provident Fund
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Customer Service Representative with reference number 2849.
Or you can apply directly through your candidate login by hitting the APPLY button.
