Our client is a young and dynamic marketing agency for the adult entertainment industry based in Limassol are looking to hire a Spanish speaking Customer Support Officer to join their growing team.
As a Customer Support Officer, you will service and support the growth of the client base and assist in providing exceptional service to clients. You will have the chance to work in a fast-paced environment with ample growth opportunities.
Key Responsibilities:
- Handle and resolve support tickets across all products, providing timely and effective service via live chat.
- Gather and review customer feedback, concerns and common issues to improve on.
- Promote available services and upgrades when available.
- Escalate issues where needed.
- Reviewing customer onboarding and KYC documents.
- Participate in testing products, updates and bug fixes for a better customer experience.
- Coordinate with other departments as required.
Requirements:
- Available to work on a shift basis rotation (6hr shifts).
- Computer Literate.
- Fluent Spanish and excellent command of the English Language; any other additional languages will be considered an advantage.
- Attention to detail, excellent communication and organizational skills.
- Ability to work freely in Cyprus.
- Professionalism and positive attitude.
- Previous relevant experience will be considered an advantage.
Work hours:
- Shifts will be on 6 or 8 hr basis 24/7 on rotation and on site.
Benefits:
- Competitive salary
- A meal will also be provided for each shift.
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Spanish Customer Support Officer- Adult Entertainment Industry with reference number 2988.
Or you can apply directly through your candidate login by hitting the APPLY button.
