Service Coordinator - Limassol

  • Location:

    Cyprus, Limassol

  • Discipline:

    Shipping

  • Job type:

    Permanent

  • Benefits:

    Salary of 1,500 – 2,500 Euros gross based on skills and experience

  • Published:

    04-08-2022

  • Expiry date:

    23-09-2022

  • Reference:

    653

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Our client, a Shipping Services Company in Limassol, is looking for a Service Coordinator. This is a hybrid role: one or two days per week in the office. In this role, you will be reporting to the Operations Manager.

Responsibilities:

  • Dealing with customer requests by phone or e-mail
  • Processing of purchase orders
  • Entering and monitoring service requests into the SF system, managing the case system
  • Ordering on-board service with own engineers and service partners in EMEA when required
  • Provide quotation for service
  • Travel arrangements for engineers
  • Oversee installation/service review process and manage follow-up process for unsuccessful jobs
  • Cost analysis of service jobs
  • Manage training needs for EMEA service partners
  • Review and optimize the service processes to ensure service partners work efficiently and error-free.
  • Reporting to management
  • Meeting the personal KPI’s (see document from latest annual review meeting)
  • Acting in accordance with the organization’s strategy and policies
  • Being a stimulating, cooperative and supportive team member and pro-actively contributing to the completion of the team’s workload
  • Contributing to the achievement of revenue and customer engagement through effective service process management and increasing customer retention

Requirements: 

  • Product knowledge especially for nautical data and navigation system
  • Good knowledge, network and working experience of the commercial marine industry
  • Being familiar with all job-related processes as described in the Quality Management handbook.
  • Reporting quality issues according to existing procedures to the Quality Management department.
  • Experience in a similar role but a different industry is a plus, ideally within the Maritime industry
  • Excellent English both spoken and written 
  • Personal initiative and responsibility.
  • Ability to work autonomously and self-reliant
  • Being stress tolerant, performing steadily and effectively under time pressure. Reacting calmly toward customers under all circumstances
  • Focused on continuously improving and holding self and others accountable
  • Eu-citizenship.

Working hours:

The working hours are flexible (meaning starting within 7-10 and then working the hours) but as this is support for our traveling engineers, calls outside office hours can be expected. This is a hybrid role: one or two days per week in the office.

Salary:

The company is offering a salary of 1,500 – 2,500 Euros gross based on skills and experience

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Service Coordinator with reference number 653.
Or you can apply directly through your candidate login by hitting the APPLY button.