Our client is an International Logistic company with offices in both Nicosia and Limassol and due to continuous growth , they are looking to recruit a Senior Operations Officer who can be based either at their Nicosia or Limassol offices and who will be reporting directly to the Operations Manager.
Main Duties:
- Ensure proper implementation of the company policies, procedures and system.
- Continuously focus on the corporate goals, results of “100% customer satisfaction’.
- Participate in acquiring new business deals for the company
- Communicate specific cargo details to concerned parties to decide on appropriate transportation method
- Liaise with third parties to move goods (by road, air or sea) according to customers’ requirements
- Monitor Progress versus Plan.
- Handling all inquiries received from customers and deliver best rates and service.
- Negotiate better airfreight / sea freight / land freight rates with principals, shipping lines, airlines and other service providers
- Conduct bi-weekly and monthly meetings with the department manager
- Follow up with the sales team to ensure client satisfaction.
- Maintain good business relations by ensuring having relations with key accounts.
- Monitor Key accounts.
- Handle operation claims in coordination with the department manager
- Ensure timely closing of jobs and reporting to the accounting department.
- Build a good relationship with Carriers (air and sea) in coordination with the Department Manager.
- Monitor rules, regulations, and procedures.
- Conduct field visits (when necessary) with sales team to ensure customer’s support and satisfaction.
- Maintain current knowledge of relevant legislations, political situations and other factors that could affect the movement of freight.
- Assist clients in the event of a claim
- Handle minor problems related to transportation of cargo and report major issues to operations manager
- Participate in consolidation of information and preparation of reports as requested by department manager.
- The dynamic business environment might bring changes in job nature induced by new technology, new business lines, new regulations...
- The company might require the job holder to carry out additional tasks that he will be trained and coached on
Education / Experience and Personality Traits
- Bachelor Degree in Business Administration with emphasis on Transportation and Logistics
- 5-7 years of experience in the Freight Forwarding field
- Positive attitude
- People-oriented
- Detail-oriented
- Organized and efficiently manages time
- Tactful
Job Requirements:
- Flexibility in working hours
- Knowledge of freight forwarding concepts
- Knowledge of all port authority procedures and regulations
Salary and benefits:
- 1600 gross monthly
- x 13 Salaries
- Monthly commissions
Working hours:
- Monday to Friday 8:00am to 16:30
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Senior Operations Officer with reference number 2657.
Or you can apply directly through your candidate login by hitting the APPLY button.
