Our client, a smart payment cashier software company, is currently looking for a Senior Account Manager to join their team in Limassol.
Job Summary:
- We are looking for a highly talented Senior Account Manager to join our newly formed account management team in Limassol.
- The Senior Account Manager will drive maximum value across our customer base of large-sized businesses.
- The role is key to customer retention, providing best in class service and account development goals, all within our growing customer base.
- The Senior Account Manager will be responsible for a portfolio of clients, will focus on the use and adoption of the companies Orchestration solutions, be the primary point of contact and a trusted advisor to our clients.
- This is a direct client facing role.
Roles & Responsibilities:
- Deliver on key business metrics including - revenue growth, profitability and client retention. Proven experience in exceeding sales goals by proactively managing relationships and upselling solutions to existing Merchants.
- Ability to collaborate with internal, cross functional teams (product management, POM, CSM, legal and finance) to deliver effective solutions and navigate business challenges with merchants.
- Act as a leader within the business and as a thought leader to your colleagues and clients.
- Lead ongoing strategic customer meetings to communicate best practices, successes and business results, facilitate Quarterly business reviews and own internal executive meetings.
- Utilize forward thinking to implement creative ways to improve customer relationships and drive the company's strategy.
- Demonstrate successful customer negotiation skills.
- Analyze key performance metrics to deliver business reviews, make consultative and strategic recommendations to add value to all parties.
- Create SMART account plans.
Qualifications:
- 5 + years of Global Payments and Account management experience
- Strong knowledge in Payment gateway/Orchestration Engine/SaaS/high tech industries successfully managing and expanding Merchant relationships.
- Proven commercial acumen, ability to create complex pricing propositions backed with strong negotiation skills.
- Strong strategic consultative selling and customer management experience, focusing on the Large - Enterprise merchant segment.
- Success in working in a fast paced environment utilizing tools like Hubspot/Salesforce & data analytic tools to help drive value added discussions.
- Proven Account management approach to Retain, Serve and Grow principles.
- Strong knowledge of Payments landscape - APM’s, card, Fraud, BNPL, Mobile payments, omni channel, with Orchestration Engine experience as a bonus.
- Excellent communication skills (written/verbal) that are leveraged to address complex or demanding business issues and opportunities.
- Experience based issue resolutions skills that facilitate dialogue across all levels of a business including at Partner level.
- Strong individual contributor who has a passion for customer service and who drives results.
- Strong analytical and problem solving skills.
- Ability to travel.
Benefits :
- Attractive salary
- + 13th
- + company benefits
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Senior Account Manager with reference number 2840.
Or you can apply directly through your candidate login by hitting the APPLY button.
