Russian-Speaking Customer Care Officer - Limassol

  • Location:

    Cyprus, Limassol

  • Discipline:

    Forex

  • Job type:

    Permanent

  • Benefits:

    Salary based on skills and experience + medical insurance + provident fund

  • Published:

    2023-09-25

  • Expiry date:

    2023-10-09

  • Reference:

    1479

Our client, a CySec Regulated Forex Company in Limassol, is now looking to recruit a Russian-Speaking Customer Care Officer to provide technical support through live chat, email and telephone (logging in, depositing/withdrawing money, etc.)

Responsibilities:

  • Dealing with clients’ inquiries via live chat, email and telephone
  • Performing personal clientele analysis and taking actions as required
  • Handling client inquiries appropriately and ensuring that high level service is provided
  • Promoting available products and services to clients
  • Developing and maintaining excellent relationships with prospective and existing clients
  • Cooperating effectively with other departments as required
  • Contributing to team effort by achieving targeted results

Main requirements:

  • University Degree in a business-related field
  • Client handling experience in the financial services sector is a definite plus
  • Fluent Russian speakers with excellent oral and written skills in English
  • Ability to multitask and maintain a high-level of organization
  • Outstanding communication and interpersonal skills
  • Excellent computer literacy
  • Valid work permit required

Benefits: 

  • Performance related reward 
  • Private health insurance
  • Corporate pension insurance
  • Intellectually stimulating work environment with lots of team activities
  • Continuous personal development and international training opportunities
  • Masseuse

Working hours:

  • The working hours are shift hours, operating in 2 shifts, which rotate on a weekly basis. i.e. 1 week morning shift, then 1 week afternoon shift etc.
  • Working days: Monday to Friday 
  • Morning Shift: 08:00 - 16:30 
  • Afternoon Shift: 14:00 - 22:30 
  • Every 5 weeks roughly, the candidate will be required to work on 1 weekend day (either Saturday or Sunday).  The afternoon shift for the weekend is from 15:30 - 00:00.
  • The next week, they will receive an extra day off (i.e. they will work 4 days in the following week).
  • Employee will be paid extra for morning shift and afternoon shifts.  
  • Bank holidays are working days, but for every public holiday worked, the employee will receive an extra day off. 

Hybrid Model: 

  • For the morning shift: 4 days working at the office & 1 day working from home
  • For the afternoon shift: Entire week working from home
  • Weekend shift is work from home.

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Russian-Speaking Customer Care Officer with reference number 1479.
Or you can apply directly through your candidate login by hitting the APPLY button.