Our top-notch team of professionals is rapidly growing, and we are currently looking for an experienced Risk Officer to join us.
Main responsibilities:
- Prepare and submit Risk letters in response to chargebacks and pre-chargebacks, ensuring all necessary documentation and evidence are included to support the Risk process.
- Conduct daily pre-chargeback checks to identify and address potential chargeback risks before they escalate. Review and monitor transactions for any signs of suspicious activity.
- Maintain accurate and up-to-date records of chargebacks and risk refunds in both the CRM system and Excel files. Ensure that all information is properly documented and readily available for analysis and reporting.
- Monitor and track fraud ratios on an ongoing basis. Immediately alert the team if there is a significant spike or increase in fraudulent activities and collaborate to investigate and resolve the issue.
- Track and analyze key risk metrics and risk indicators (KRIs) to identify emerging threats. Provide early warning signals to mitigate potential risks to the business.
- Track and investigate chargeback and fraud-related incidents to determine their root causes. Work with internal teams to recommend and implement corrective actions and preventive measures in a timely manner.
- Stay updated on changes in industry regulations, chargeback policies, and best practices in risk management. Ensure that all chargeback and fraud prevention activities comply with relevant laws and regulations.
- Provide regular reports on chargeback trends, fraud activity, and risk metrics. Collaborate with cross-functional teams, such as fraud prevention, customer service, and finance, to develop effective chargeback prevention strategies.
- Proactively identify opportunities to improve chargeback management processes. Contribute to the development and implementation of best practices to reduce chargebacks and minimize financial losses.
Requirements:
- Proven experience in chargeback Risk management, fraud prevention, or risk management.
- Experience with chargeback management or risk management tools.
- Familiarity with the financial services, e-commerce, or payment processing industries.
- Understanding of regulatory requirements for chargebacks and fraud management.
- Strong knowledge of chargeback processes, including Risk letter preparation and resolution.
- Experience with CRM systems, Excel (advanced functions such as pivot tables, VLOOKUP), and data management.
- Excellent analytical skills with the ability to track, monitor, and interpret risk metrics and key indicators.
- Strong attention to detail and the ability to manage multiple tasks in a fast-paced environment.
- Knowledge of fraud detection methods and chargeback prevention strategies.
- Excellent communication skills, with the ability to collaborate effectively with internal teams and external stakeholders.
- Ability to stay informed of regulatory changes and industry best practices.
Benefits:
- 2.4k Gross Monthly.
- Private Medical Insurance after completion of the first 3 months of employment.
- Employee Referral Bonus.
- 21 days of Annual Leave.
- 5 days of Paid Sick Leave.
- Corporate discounts.
- Free snacks and beverages daily, complimentary lunch on Fridays and sweet Mondays’ brunch to seize the week.
- Amazing Opportunities for career advancement vertically and horizontally.
- Magnificent Corporate Events and Team building activities.
- And many more….
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Risk Officer with reference number 3447.
Or you can apply directly through your candidate login by hitting the APPLY button.
