Our top-notch team of professionals is rapidly growing, and we are currently looking for an experienced Quality Control Officer to join us.
The group is a specialized company for outsourced omnichannel customer support, experience, and complaint handling. Our aim is to optimize your clients' experience, established upon the reliability and security of your services.
Duties & Responsibilities:
- Participate in the assessment and investigation of complaints.
- Provide reports according to the company’s Quality Control standards and guidelines.
- Ensure compliance with quality standards by studying inbound and outbound monitoring.
- Conduct support, provide guidance and demonstrate reports for Conversion and Retention calls with misconducted calls and/or flag investigation.
- Be responsible for call reports from client complaints, providing Flags Tittle explanation for regulated as required.
- Provide recommendations to influence improvements on quality activities and inspections.
- Perform any other related duties as assigned.
Requirements:
- BSc Degree Quality Management, Engineering or any related field.
- 2-3 years of experience in a similar role within the forex/fintech industry.
- Strong attention to detail and In-depth understanding of industry standards.
- Excellent communication skills both verbal and written in English.
- Skilled in problem solving, punctuality, ability to work under pressure.
- Familiarity with quality control tools and CRM systems.
- Excellent knowledge of Microsoft Office.
Benefits:
- Up to 3k Gross according to qualifications and experience.
- Private Medical Insurance after completion of the first 3 months of employment.
- Employee Referral Bonus.
- 21 days of Annual Leave.
- 5 days of Paid Sick Leave.
- Corporate discounts.
- Free snacks and beverages daily, complimentary lunch on Fridays and sweet Mondays’ brunch to seize the week.
- Amazing Opportunities for career advancement vertically and horizontally.
- Magnificent Corporate Events and Team building activities.
- And many more….
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Quality Control Officer with reference number 3446.
Or you can apply directly through your candidate login by hitting the APPLY button.