Our client is an International iGaming / Casino company that is looking for a Payments Manager to be based in Limassol.
You will be reporting directly to the Head of Payments within the Payments Operations Department.
Company Overview:
- Our client is a leading software publisher with offices spanning across Europe and the United States. They specialize in creating innovative technology solutions that empower users and transform industries.
- Our global team of experts is dedicated to developing a diverse portfolio of products that set new standards in the digital world.
- As such, we fully operate ClubWPT Gold, a premier online poker platform that offers the highest quality products with a world renowned brand that players trust.
Job Overview:
- The Payments Manager will support the Head of Payments in managing daily payment operations with a strong emphasis on reconciliation, reporting, and optimizing PSP (Payment Service Provider) performance. This role requires hands-on experience in the gambling industry, with a focus on operational accuracy, PSP relationship coordination, and insightful analysis of transaction and settlement data.
- This is a strategic and operational role for someone who has evolved from payment operations or reconciliation roles and is now ready to take more ownership in performance analysis, troubleshooting escalations, and contributing to payment strategy decisions.
Key Responsibilities:
- Reconciliation Oversight: Lead or support daily, weekly, and monthly reconciliation activities between internal systems and PSPs to ensure accuracy and timely settlement.
- Payment Reporting & Analysis: Build and maintain dashboards and reports that monitor payment KPIs (approval rates, costs per transaction, settlement times, chargebacks, etc.).
- PSP Performance Monitoring: Analyze PSP success/failure rates and escalate issues or opportunities for rerouting traffic. Monitor fallback logic and card flow efficiency.
- Issue Resolution & Escalations: Act as the first point of contact for reconciliation discrepancies, missing funds, or PSP errors. Coordinate with finance and PSPs for resolution.
- Cost Tracking & Optimization: Track processing costs, refund ratios, and chargeback exposure. Identify inefficiencies and propose improvements to reduce financial leakage.
- Process Documentation & Improvement: Document reconciliation procedures, PSP configurations, and reporting logic. Identify ways to streamline internal workflows.
- Compliance & Internal Control Support: Ensure reports and reconciliations comply with internal audit controls and regulatory guidelines. Collaborate with compliance when needed.
- Stakeholder Communication: Liaise with PSP account managers, internal product teams, and finance for operational alignment and project follow-ups.
Requirements:
- 2–4 years of experience in payments operations, PSP reconciliation, or financial reporting within the online gambling, betting, or gaming industry.
- Strong understanding of PSP settlement cycles, payout flows, and card processing behavior.
- Excellent Excel skills; working knowledge of SQL or BI tools (e.g., Looker, Power BI) is a strong advantage.
- Proven experience handling reconciliation issues, PSP reporting, or system mismatches.
- Ability to interpret payment trends and communicate findings clearly to both technical and non-technical stakeholders.
- Detail-oriented, analytical mindset, and process-driven.
- Strong organizational and communication skills.
Preferred Qualifications:
- Experience with Corefy, or similar orchestration/reconciliation platforms.
- Familiarity with card scheme rules (Visa/Mastercard) and chargeback processes.
- Exposure to PSP contracts, rate reviews, or cost modeling.
Benefits:
- A dynamic and supportive work environment
- Competitive salary and benefits package
- Exposure to a wide range of financial processes and business operations
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Payments Manager with reference number 3506.
Or you can apply directly through your candidate login by hitting the APPLY button.
