Our client, an innovative communications company in shipping based in Limassol, is looking to hire a Key Account Manager who will specifically focus on managing and enhancing the relationship with significant customers. The primary objective of this role is to ensure the utmost satisfaction and retention of key Clients by delivering tailored services that cater to their unique requirements. While the core responsibilities remain consistent, they will be tailored to each Client's profile.
- Relationship Cultivation: Cultivate a robust and enduring relationship with the Client, comprehending their business aspirations, preferences, and challenges. Serve as the primary point of contact, establishing a foundation of trust by providing top-tier service.
- Account Customization: Formulate and execute personalized strategies for the Client, collaborating closely with internal teams to align our offerings precisely with the Client's needs. This guarantees that they derive optimal value from our products and services.
- Thorough Needs Assessment: Undertake meticulous assessments to comprehend the Client’s specific needs and pain points. Foresee their future requirements and propose solutions that seamlessly align with their objectives.
- Effective Communication: Maintain a consistent and lucid line of communication with the Client through diverse channels, such as calls, emails, meetings, and presentations. Keep them updated about our latest developments, novel offerings, and industry trends.
- Resolution Management: Function as the escalation focal point for any concerns the Client raises. Collaborate with internal teams to expeditiously address and resolve issues, upholding a smooth customer experience.
- Upselling and Cross-Selling: Discern opportunities to introduce complementary products and services to the Client, grounded in their usage patterns and needs. Collaborate with the sales team to drive revenue amplification.
- Championing Customer Voice: Champion the voice of the Client within our organization. Channel feedback to product and service units to refine our offerings and ensure their alignment with the distinct requisites of the Client.
- Contract Oversight: Supervise contract renewals and negotiations specifically with the Client. Assure that renewals transpire promptly, and that terms and conditions align cohesively with both parties' expectations.
- Thorough Records: Keep precise records of interactions, account particulars, and customer feedback within our CRM system. Generate regular reports detailing account performance, satisfaction levels, and revenue forecasts.
- Proficiency Advancement: Coordinate and deliver training sessions or workshops designed to empower the Client in maximizing their utilization of our products and services.
- Market Insight: Stay attuned to industry trends, competitive dynamics, and emerging technologies. Leverage this intelligence to furnish the Client with insightful recommendations.
- Customer-Centric Engagements: Organize and engage in events, webinars, and networking initiatives exclusively designed for the Client, amplifying relationship ties and fostering a strong sense of community.
- In essence, the Key Account Manager role tailored to the esteemed Clients, is pivotal in securing the prosperity of prominent Clients. This position melds adept relationship-building acumen with industry proficiency to deliver unparalleled customer experiences, contributing extensively to the company’s corporate expansion and standing.
- BSc/BA in business administration, sales or a relevant field
- At least 3 years of proven experience as a key account manager (preferably in shipping)
- Experienced in sales, customer service, and providing solutions based on customer needs
- Strong Quantitative, Qualitative analytics experience
- Proficient in all Microsoft Office applications as well as CRM software
- Strong communication and interpersonal skills with an aptitude in building relationships with professionals of all organizational levels
- Excellent organizational skills
- Ability in problem-solving and negotiation
- Ability to analyze and enhance current processes through the implementation of best practices
- Able to prioritize the tasks according to the company’s and customer’s needs.
- Very good coordination skills and ability to multitask
- Proven ability to be flexible and work hard, both independently and in a team environment
- Sound judgment and ability to analyze situations and information
- Experience working in fast-paced environment
- Excellent knowledge of the English Language
- The working hours are 8:30 – 17:00 from Monday to Friday
Please send your CV to StaffMatters at email@example.com and mention that you are applying for the vacancy of Key Account Manager with reference number 1744.
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