Our client an Online Gaming company is currently looking to recruit a number of dedicated Customer Support Representative to become an integral part of our team at their Limassol based offices
If you have excellent communication skills and a knack for problem-solving, and a genuine desire to make customers happy, my client would like to hear from you
About the company:
- Our client is a leading provider of full-stack B2C services designed to empower external clients in the iGaming industry.
- Our mission is to deliver comprehensive, innovative solutions that enable our clients to offer top-tier experiences to their users. From development and platform integration to marketing, user acquisition, and customer support, we cover every aspect of the B2C lifecycle.
- Our team of experts works collaboratively to deliver custom solutions that drive growth, engagement, and revenue.
Key Responsibilities:
- Customer Assistance: Respond to inquiries via phone, email, and live chat with professionalism and a personal touch.
- Issue Resolution: Turn problems into solutions. Troubleshoot and resolve customer issues, ensuring each interaction ends with a satisfied customer.
- Product Knowledge: Become an expert on our products and services. Provide accurate information and insightful support to customers.
- Documentation: Keep our records spotless. Track customer interactions, issues, and resolutions in our support system.
- Feedback: Your insights matter! Gather valuable customer feedback and share it with our team to help us improve.
- Follow-Up: Show customers you care by following up to ensure their issues are resolved and they are happy with the outcome.
- Collaboration: Teamwork makes the dream work. Collaborate with sales, product development, and technical support to meet customer needs and enhance our services.
Working hours:
- Working hours: Shift-based work to provide 24/7 player support
- Morning shift - 8:00 - 17:00
- Late morning - 10:00 - 19:00
- Afternoon - 14:00 - 23:00
- Late afternoon - 16:00 - 01:00
Skills:
- Fluent in English, both spoken and written.
- Strong problem-solving and troubleshooting abilities.
- Patience and professionalism in handling customer inquiries. • Proficiency in customer support software and tools (e.g., Zendesk, Freshdesk).
- Excellent organizational and time management skills.
- A customer-focused mindset with a passion for delivering top-notch service.
- Detail-oriented with the ability to multitask effectively.
- A team player with a positive attitude and a willingness to learn and grow
Salary:
- Salary from 2200 – 2500 Euros gross monthly
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Customer Support Representative with reference number 3224.
Or you can apply directly through your candidate login by hitting the APPLY button.
