Our client is an online broker in Limassol. On their platform you are able to trade in more than 26 countries and you have access to 120 stocks worldwide. Clients can invest independently in shares, options, etc.
As Customer Relations Agent (Native English Speaker) you will be responsible for maintaining customer relationships and providing excellent service to our English-speaking clients.
Responsibilities:
- Maintain customer relationships by providing information, answering questions, and resolving issues through phone, email, and chat.
- Deliver excellent customer service and ensure a positive customer experience.
- Process customer requests, such as opening new accounts, updating personal information, and handling transactions.
- Identify and pursue sales opportunities and cross-selling within the existing customer base.
- Collaborate with internal departments, such as compliance and operations, to address customer inquiries and resolve issues.
- Record customer interactions and maintain relevant information in the customer system.
- Proactively communicate with customers about new products, services, and promotions.
Requirements:
- Native communication skills in English, both written and verbal. Additional languages will be considered favourably.
- Customer-oriented mindset and strong problem-solving skills.
- Experience in a customer service or customer relations role is a plus.
- Familiarity with the financial sector and knowledge of investment products is a bonus.
- Good organizational skills and ability to multitask.
- Team player with the ability to work independently.
- Located in Limassol area
Working Hours:
The working hours are Monday to Friday 10:00 to 19:00 (onsite role)
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Customer Relations Agent (Native English Speaker) with reference number 3962.
Or you can apply directly through your candidate login by hitting the APPLY button.
