Our client is a leading international CySEC Licensed Forex Trading Company with offices in a number of locations worldwide and they are looking for a Japanese-speaking Client Relationship Manager to join a dynamic Retention team with fantastic training and learning opportunities. Responsible for effectively leading the Client Retention function within the company by designing and implementing processes and systems that extend the client life cycle, improve the Clients’ life time value and improve their satisfaction.
Responsibilities:
- To proactively promote the company and its products in order to meet established marketing plan goals and annual sales revenue
- To assist in the formation of a comprehensive client retention strategy
- Create client loyalty programs that generate improved client retention and improve KPIs
- Design and implement client reactivation campaigns
- To continuously assess the performance of retention tools, design new tools and implement them
- To provide training to clients on the use of the Company’s products and platforms
- To keep up to date with market information and monitor trends in all major instruments
Requirements:
- Degree or equivalent (Business, Marketing or related)
- Excellent Computer skills – Microsoft Office (Intermediate Level)
- At least 3-5 years’ experience in a similar role
- Excellent numerical/mathematical abilities
- Very good understanding of technical/fundamental analysis
- Must be able to adopt sales techniques (previous sales experience is desirable)
- Excellent marketing and promotional background
- Excellent oral and written communication skills
- Native Japanese plus fluent in English
- EU-citizenship
Working hours:
- The working hours are 09:00-18:00 or 10:00 to 19:00 monthly rotation (for some special events/occasions they might ask to work a different shift like 13:00 to 22:00, this might happen once or twice a month and it is on rotation with the other team members). It may include overtime/weekends (onsite role).
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Client Relationship Manager (Japanese) with reference number 2720.
Or you can apply directly through your candidate login by hitting the APPLY button.
