The company's top-notch team of professionals is rapidly growing, and they are currently looking for Client Relations Officers to join them at their company location in Limassol.
They are a specialized company for outsourced omnichannel customer support, experience, and complaint handling. Our aim is to optimize your clients' experience, established upon the reliability and security of your services.
Duties & Responsibilities:
- Responsible for handling, investigating, and resolving customers complaints within given timeframes through various mediums including telephone and email.
- Obtaining necessary information/updates from other departments regarding the resolution of the complaints.
- Presenting detailed summaries of complaints to the Head of Department.
- Negotiating suitable resolutions to complaints with clients.
- Ensuring that all formal replies are provided accordingly depending on the task.
- Providing complaints-related reports as requested.
- Ensuring tickets and data capturing is accurate and timeous.
- Perform any other related duties as assigned.
Requirements:
- BSc Degree at any related field.
- Languages: English, German, Portuguese, Spanish are highly preferred.
- Skilled in problem solving, punctuality, ability to work under pressure.
- Experience with ticketing systems and CRM.
- 3 years of experience in the Forex industry will be considered an advantage.
- Previous experience as account managers, support agents, Back Office, Compliance.
- Excellent knowledge of Microsoft Office (Excel, Word)
- Fluent in English (Verbal and Written)
- Ability to handle large amount of data.
- Attention to details & ability to follow procedures.
Benefits:
- 2-2.5k Gross qualifications and experience.
- Private Medical Insurance after completion of the first 3 months of employment.
- Discretionary performance bonus and annual salary review.
- Employee Referral Bonus.
- 21 days of Annual Leave.
- 5 days of Paid Sick Leave.
- Corporate discounts.
- Free snacks and beverages daily, complimentary lunch on Fridays and sweet Mondays’ brunch to seize the week.
- Amazing Opportunities for career advancement vertically and horizontally.
- Magnificent Corporate Events and Team building activities.
- And many more….
Working Hours :
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Client Relations Officer (French, German, Portuguese, Spanish) with reference number 4116.
Or you can apply directly through your candidate login by hitting the APPLY button.
