Our client is a fast-growing customer-oriented online gaming company based in Limassol and they are looking for a VIP Manager to join their team. As a VIP Manager you will be responsible for managing and growing a portfolio of high-value casino players across multiple brands.
The role focuses on increasing deposit levels, retention, and lifetime value through proactive relationship management, tailored campaigns, and a strong commercial/industry focused mindset. The VIP Manager acts as the primary point of contact for VIP players and plays a key role in driving portfolio growth through strategic engagement.
Key Responsibilities
- Manage a dedicated portfolio of VIP players across multiple casino brands
- Drive portfolio growth by increasing deposits, retention, and player lifetime value
- Build strong, long-term relationships with VIP players through personalised communication.
- Actively identify upsell and cross-sell opportunities within the portfolio
- Plan, execute, and manage targeted VIP campaigns, promotions, and incentives
- Measure and analyse campaign performance and player behaviour to assess impact and ROI.
- Reactivate dormant or declining VIP players using tailored engagement strategies
- Handle VIP player requests, issues, and escalations in a professional and timely manner.
- Collaborate with internal teams (CRM, Payments, Risk, Compliance, Marketing) to optimise player experience.
- Maintain accurate records of player interactions and portfolio performance.
- Ensure all activities comply with responsible gambling, AML, and regulatory requirements.
Requirements
- Native-level English (spoken and written).
- Strong understanding of English language nuances, tone, and idiomatic expressions
- Proven experience managing VIP or high value clients, ideally within iGaming, casino, or a similar high-touch environment.
- "Hunter mentality” with a strong commercial drive and results oriented mindset
- Demonstrated ability to proactively engage players and create opportunities rather. than react to them.
- Strong lateral and critical thinking skills with the ability to think outside the box
- Excellent problem solving skills and the ability to make sound decisions under pressure.
- High emotional intelligence with the ability to adapt communication style to different personalities.
- Strong organisational skills and ability to manage multiple players, campaigns, and priorities simultaneously.
- Confident working with KPIs, performance metrics, and portfolio analysis.
Shift & Working Pattern
- This role operates on a rotating shift basis, including evenings, the occasional weekend, and night shifts.
- The VIP Manager must be flexible and able to deliver a consistently high level of service and proactive player engagement across all assigned shifts, ensuring uninterrupted coverage for VIP clients.
Desirable
- Experience working with multiple brands or jurisdictions.
- Familiarity with CRM tools and VIP management.
Information:
- Shift schedule: 24/7 rotational shifts of 06:00 to 15:00, 12:00 to 21:00, 21:00 to 06:00 (Including weekends
- Starting salary 1900- 2000 Euro gross / month plus commissions plus:
- 35% extra for hours worked on Sundays and for any hours between 23:00 to 06:00
- 15% extra for hours worked on Saturdays, except for 23:00 to 06:00, which is 35%
- Career growth opportunities within a fast-growing company.
- Comprehensive training and professional development.
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of VIP Account Manager with reference number 4114.
Or you can apply directly through your candidate login by hitting the APPLY button.
