Our client is a Payment Service Provider in Paphos is looking for a Business Support Specialist. Your primary focus will be on nurturing and managing the relationships between our company and our esteemed clients. Your pivotal role involves ensuring client satisfaction, meeting their needs, and enriching their engagement with our comprehensive range of products and services. This multifaceted position combines aspects of customer support, relationship management, and strategic planning to cultivate enduring and robust partnerships.
Responsibilities:
- Client Relationship Management: Establish and maintain strong and lasting client relationships, acting as their primary point of contact. Gain a deep understanding of their unique requirements, preferences, and objectives
- Customer Support: Provide top-tier customer support by promptly and effectively addressing inquiries, concerns, and technical issues. Offer viable solutions and ensure swift assistance
- Client Onboarding: Ensure a seamless onboarding experience for new clients, guiding them through the setup process and ensuring they have a clear grasp of our product and service offerings. Problem Solving: Collaborate with cross-functional teams to resolve intricate client challenges
- Product Expertise: Develop an in-depth understanding of the company’s offerings, becoming the go-to resource for clients seeking guidance on optimal utilization
- Client Feedback: Actively gather feedback from clients about their experiences, requirements, and suggestions for enhancement. Internally communicate this feedback to drive improvements and process refinements
- Performance Analysis: Monitor key performance indicators (KPIs) related to client satisfaction, engagement, and product usage. Analyze trends to pinpoint areas for enhancement
- Communication: Keep clients informed about updates, changes, and new features related to our product and service offerings. Maintain regular communication to foster transparency and build trust
- Client Training: Offer training sessions or resources to clients, empowering them to extract maximum value from our offerings
- Conflict Resolution: Address and resolve conflicts or disputes that may arise, striving to find solutions that align with both the client's needs and the company’s capabilities
- Client Advocacy: Serve as a strong advocate for clients within the company, ensuring that their needs and priorities are considered in decision-making processes.
Requirements:
- While comprehensive training will be provided, prior experience in a call center, Payment Service Provider (PSP), IT or technical support setting can be advantageous
- A customer-centric mindset is essential
- Exceptional communication skills in English, both written and verbal, are crucial
- Flexibility to work various shifts, including weekends and late nights, is required
- Proficiency in computer usage, with a solid understanding of general computing
- Ability to handle customers with composure and professionalism, even in challenging situations
- Strong multitasking skills
Working Hours:
- This is a 24/7 operation, and while the exact shifts have not been finalized, candidates should be prepared to work with flexibility, including weekends and nights.
- Weekend Compensation: Weekend work will be compensated at 1.5 times the regular rate
- After the probationary period, you will be allowed to work from home during evening and night shifts.
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Business Support Specialist with reference number 1871.
Or you can apply directly through your candidate login by hitting the APPLY button.
