Our client, a Global Cryptocurrency Company in Nicosia, is looking to recruit a Back Office Assistant with at least 2 years’ experience with checking KYC documents and working with client onboarding. The person will be responsible for onboarding individual or corporate clients, classifying them as retail or professional, performing duties in line with KYC, AML and Due Diligence controls.
Having a sound knowledge of the Forex industry and proven communication skills, the Back Office Administrator will be able to handle customer queries and troubleshoot technical problems or issues related to accounts, payments and overall enquiries.
Responsibilities:
- Onboard customers and open client accounts
- Review KYC documentation in line with the company policies and procedures
- Run World Compliance checks to screen prospective clients and perform enhanced due diligence
- Verify individual and corporate accounts
- Classify clients as retail or professional
- Maintain existing client accounts
- Monitor client accounts and ensure validity of documents
- Update client records
- Deal with customers in relation to payments issues
- Provide clients with quality support in a wide range of areas such as technical troubleshooting, login/account issues, payments and overall trading enquiries
- Assist clients through email
- Report on a weekly and monthly basis to the Back Office Manager
- Optimize operational processes
- Keep up to date with AML and CFT standards
- Cooperate closely with other departments and serving as client’s point of contact with them
- Fully understand and be aligned with the objectives set at a departmental and company level
- Follow company safety and security policies to ensure a safe and secure workplace for all
- Keep a positive attitude and adopt a teamwork mindset
Requirements:
- At 2 years’ experience with checking KYC documents and working with client onboarding
- Knowledge of the Forex industry
- Very good communication skills
- English proficiency
- EU-citizenship
Working hours:
- The working hours are 9am-6pm, Monday to Friday (hybrid role, 2 days working from the office, 3 days working from home).
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Back Office Assistant (hybrid) with reference number 3510.
Or you can apply directly through your candidate login by hitting the APPLY button.
