Our client is an E-Learning Company to the shipping and energy sector, looking for a Training Coordinator (Maternity cover from June / July 2023 – January 2024).
Responsibilities:
- Client account administration and basic support
- Client account branding guidance and support
- Creating new accounts for future customers and linking them to the principal account
- Maintaining the wiki library including knowledge base, FAQs, short videos, and guides for easy and quick reference
- Raising tickets to Adobe support team and following up on final outcome
- Registering client support cases to the support system
- Monitoring distribution of company’s boxes to Customers keeping records of dispatching for ad-hoc checking and status reporting purposes-
- Close communication with Customers for identifying convenient ports for company’s box / distribution
- Providing 1st tier support to customers
- Creating SAFs in Navision accounting systems and placing orders to
- Close cooperation with the accounts department for monthly invoices
- Participating in client meeting taking minutes of meetings and following up on plan of action
- Assisting the Customer Success Manager with any ad-hoc tasks as necessary
Requirements:
- Bachelor’s degree
- Experience in a similar is preferable
- Fluency in English (written and verbal)
- Ability to Prioritise
- Strong Organisational Skills
- Excellent Communication Skills
- Superb with Deadlines
- Decisive
- Advanced Problem-Solving Capabilities
- EU-citizenship
Salary:
- The company is offering a salary of 1,300 - 1,500 Euros gross
Working hours:
- The working hours are 8h30-17h30 with 1-hour lunch break, Monday – Friday (100% from office)
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Training Coordinator (Maternity Cover) with reference number 1298.
Or you can apply directly through your candidate login by hitting the APPLY button.
