Technical Support Engineer - Limassol

  • Location:

    Cyprus, Limassol

  • Discipline:

    IT

  • Job type:

    Permanent

  • Benefits:

    Salary of 2,500 – 3,000 Euros gross based on skills and experience + medical insurance + provident fund + lunch allowanc

  • Published:

    14-05-2024

  • Expiry date:

    14-08-2024

  • Reference:

    2461

A well-established forex company in Limassol is looking for an experienced Technical Support Engineer.

Responsibilities:

  • Manage and maintain trading platforms (MT4 / MT5)
  • Manage and maintain aggregation engines (XCore / FXCubic / Centroid / OneZero)
  • Manage and maintain 3rd party solutions (CRM / MAM / PSP)
  • Provide 2nd level of technical support (internal / external)
  • Manage and execute technical onboarding of clients (Professional and API)
  • Work closely with the IT department to manage and maintain the Trading Platform Infrastructure
  • Work closely with the Dealing department to deliver trading solutions based on business requirements Work closely with the Backoffice department to manage and maintain CRM and Payment Solutions 
  • Document internal facing digital content on trading ecosystem supporting the Companies products and offerings as well as internal training material where necessary 

Qualifications:

  • 2 years’ experience within the FX and/or FinTech industries
  • Proven working knowledge of MT4 and MT5 trading platform
  • Proven working knowledge of at least one of the following aggregation engines: PrimeXM / FXCubic / Centroid / OneZero 
  • Proven working knowledge of FIX API and FIX protocol
  • Above average computer knowledge and technical skills
  • Strong written and verbal communication skills, ability to clearly document complex bugs and the steps to reproduce 
  • Skilled in multi-tasking and strong attention to details
  • Use of multiple systems/applications at once
  • Analytical and troubleshooting skills

Working hours:

  • The working hours 8-9:30 to 17:00 – 18:30 (flexible, 8 hours per day). This is an onsite job.

Salary:

  • The company is offering a salary of 2,500 – 3,000 Euros gross based on skills and experience, medical insurance, provident fund and lunch allowance

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Technical Support Engineer with reference number 2461.
Or you can apply directly through your candidate login by hitting the APPLY button.