Our client is a Payment Service Provider in Limassol looking for a Technical Support Associate.
Responsibilities:
- Provide technical support to merchants, addressing enquiries related to payment solutions, integrations, and technical issues.
- Diagnose and troubleshoot complex technical problems, offering timely and effective solutions.
- Assist clients in the seamless integration of payment solutions, including card processing, APMs, and Open Banking.
- Collaborate with cross-functional teams to ensure successful implementation and ongoing support.
- Demonstrate an understanding of API documentation.
- Work closely with clients to guide them through the integration process, leveraging API documentation effectively.
- Build and maintain relationships with clients, understanding their unique requirements and providing tailored technical support.
- Act as a liaison between clients and internal teams to address and resolve issues promptly.
- Stay updated on industry trends and advancements in payment solutions.
- Contribute to the enhancement of internal processes and workflows for improved efficiency.
Requirements:
- Experience in technical support in the payments industry is desirable (training will be provided).
- An understanding of API documentation and integration processes.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
The working hours are:
- Morning Shifts (Office based): 08:00-16:30 - 2 weeks per month
- Evening Shifts (Hybrid): 13:30-22:00 - 2 weeks per month
- Weekend Shifts (Hybrid): 2 Saturdays & 2 Sundays per month
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Technical Support Associate with reference number 3371.
Or you can apply directly through your candidate login by hitting the APPLY button.
