Our client, an IT Solutions Company for the marine industry in Limassol, is looking for an experienced Technical Support Agent – Tier 2.
Responsibilities:
- Provide Tier-2 level technical support for escalated incidents and service requests
- Independently troubleshoot and resolve complex technical issues across networking, systems, and infrastructure environments
- Configure, manage, and troubleshoot managed network switches, including HP Aruba and Cisco
- Handle Windows Server environments, including Active Directory Domain Services, DNS, and Group Policy management
- Administer and troubleshoot Linux systems (basic to intermediate level)
- Configure and manage firewall policies, including access rules, NAT, and security policies
- Perform advanced Windows OS troubleshooting, including performance, services, patching, and user-related issues
- Work with ITIL-based ticketing tools such as Zendesk and Zoho to manage incidents, changes, and service requests
- Ensure proper documentation of issues, solutions, configurations, and troubleshooting procedures Coordinate with Tier-1, Tier-3, and other internal teams for issue resolution and root cause analysis
- Take ownership of critical incidents and drive issues through to full resolution
- Support remote vessel environments and troubleshoot connectivity issues over satellite and WAN links when required
- Maintain system uptime, security, and compliance with organizational standards
Requirements:
- Strong hands-on experience with networking fundamentals (TCP/IP, VLANs, routing, switching)
- Practical experience configuring and troubleshooting HP Aruba and Cisco managed switches
- Solid understanding of Windows Server environments, including Active Directory, DNS, and Group Policies
- Working knowledge of Linux OS administration (command line, services, basic system management)
- Experience configuring and troubleshooting firewall policies, NAT, and security rules
- Proficiency with ITSM / ticketing platforms such as Zendesk and Zoho, following ITIL processes
- Strong troubleshooting skills for Windows desktop and server operating systems
- Ability to analyse logs, identify root causes, and implement long-term solutions
- Ability to manage multiple incidents and priorities in a high-pressure support environment Preferred
- ITIL Foundation certification is a plus
- Networking certifications such as CCNA is a plus
- Experience working in 24×7 enterprise or MSP support environments is a plus
- Maritime IT support experience is considered a strong advantage
- Good technical documentation and communication skills
- BSc.IT / BE-IT / Graduate degree is a plus
- Windows PowerShell knowledge is a plus
- Fluency in Greek and English (written and spoken) is required
Benefits:
The company is offering a salary of €2,500 to €2,700 gross/month based on experience x 13 payments plus provident fund after probation, 21 days of leave + 1day birthday leave from the company, a monthly Wolt allowance of €50 and maternity/paternity cover after probation and sport benefits
Working Hours:
The working hours are 08:30-17:30, with a 1-hour of lunch break (onsite role).
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Technical Support Agent (Tier/Level 2) with reference number 4324.
Or you can apply directly through your candidate login by hitting the APPLY button.
