Our client an international tech company is looking for an experienced technical support agent for their offices in Limassol
Job description:
- Communicate clearly and effectively with end users, colleagues and management to quickly resolve issues and ensure customer satisfaction.
- Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.
- Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software.
- Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.
- Create and implement new processes and protocols to improve efficiency.
Required set of skills:
- Previous experience as a technical support agent
- Basic/Extended technical background (IT/sys admin/Helpdesk/Tech support)
- Familiarity with online system administration (CRM/Affiliate software/Email admin/DNS)
- Eagerness to learn and willingness to adapt new skills on-the-job
- Strong communication skills and ability to remain calm and professional under all circumstances
- Quick to identify problems, suggest proper solutions, and execute step-by-step troubleshooting procedures
- People’s person, team player and service oriented
- Proficient in English, spoken and written
Salary
1800 Euros gross monthly
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Technical Support with reference number 546.
Or you can apply directly through your candidate login by hitting the APPLY button.