Our client, a highly successful and fast-growing Online Gaming Company, is looking to hire a Customer Support Agent to join their team based in Limassol.
As a Customer Support Representative, you will interact with customers and assist them with their inquiries. You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts.
Responsibilities:
- Effectively communicating with customers in their designated language.
- A high emphasis on quality, with particular attention to detail and accuracy.
- Providing an outstanding client experience and resolving issues on first contact.
- Resolve product and service issues by clarifying customer complaints, determining the origin of is-sues, identifying and explaining the best course of action, and following up to assure resolution.
- Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way.
- Escalating requests where needed.
- Thoroughly investigating player concerns.
- Promoting a “Safer Gaming” philosophy.
- Staying up to date on rules, processes, and licensing needs.
- Contributing to collective effort by achieving necessary results.
- Go above and beyond when engaging customers.
- Taking part in the Onboarding Programs.
Requirements:
- English fluency.
- Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.
- Strong communication/public relations along with active listening skills required.
- Customer orientation and the ability to adapt and respond to diverse sorts of characters.
- Proficiency working on computers and touch typing are required.
- Ability to perform under pressure.
- Accountability and conscientiousness.
Salary:
- 1,600.00 euros gross depending on skills and qualifications.
Benefits:
- Excellent work environment.
- Attractive salary package.
- Monthly incentive Bonus.
- Possibilities for internal growth.
- Exciting company activities.
Working hours:
- Monday to Sunday a rotation of 4 days work and 2 days off – 40 hours per week. It is a 24/7 work basis. If you work on a public holiday you get paid double for this day.
- Rotation is as follows:
- 4 days work 08:00am to 16:00pm
- 2 days off
- 4 days work 16:00pm to 24:00
- 2 days off
- Graveyard shift only once every 4 weeks
- 4 days work 24:00 to 08:00am
- 2 days off
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Customer Support Representative with reference number 2416.
Or you can apply directly through your candidate login by hitting the APPLY button.
