Our client, a CySEC licensed FX Company in Limassol, is looking to hire a fluent Spanish-speaking Spanish Retention Officer. You will play a crucial role in maintaining and nurturing relationships with existing clients while also cultivating new business opportunities. The candidate needs to be based in Limassol.
Responsibilities:
- Developing and managing ongoing private client relationships.
- Generating trading clients from new leads.
- Providing professional guidance and the highest level of service to existing and new clients.
- Delivering excellent and proactive client service, addressing customer needs and trading-related queries promptly.
- Explaining payment process mechanisms to clients.
- Keeping clients informed with ongoing updates on market developments.
- Ensuring customer satisfaction through clear and professional communication.
- Assisting clients with deposits and withdrawals.
- Adhering to company policies, procedures, and compliance obligations.
Requirements:
- Previous experience in client retention in Fintech.
- Fluent Spanish, professional English. Portuguese will be highly valued.
- Proficiency in computer skills.
- Familiarity with various trading platforms and tools.
- Strong interpersonal skills and the ability to collaborate effectively with colleagues.
- Ambition, passion, and self-motivation, with a focus on achieving sales goals.
- Confidence and a drive for success
- Located in Limassol
- EU-citizenship or valid work permit for Cyprus.
Working hours:
- The working hours are Monday – Friday from 9am – 6pm (onsite job)
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Spanish Retention Officer with reference number 2695.
Or you can apply directly through your candidate login by hitting the APPLY button.
