Our client, a Compliance Services Company to the forex industry in Limassol, is looking for an Portuguese-speaking Communication Monitoring Compliance Assistant. This service provider is supporting a number of brands.
Responsibilities:
- Determine Call Centre and Agent quality standards by listening and studying inbound and outbound calls of Account Managers and Customer Support team members;
- Examine results of the calls by using scripts, product knowledge, sales and service ability;
- Assist in the investigation of complaints;
- Contribute to team effort by accomplishing related results as needed;
- Maintain professional and technical knowledge by attending educational workshops and reviewing professional & regulatory publications;
- Provide feedback to the head of the department.
Requirements:
- University or College Degree in any field;
- Fluency in English language;
- Fluency in Portuguese language;
- Fluency in any combination of Portuguese and/or Portuguese will be considered an advantage;
- Great communication (oral and written) and interpersonal skills;
- Paying attention to detail and following the policies and procedures as required for the role;
- Ability to deliver solutions quickly with accuracy;
- Ability to work efficiently within a team as well as independently;
- Excellent report writing skills;
- Ability to work at pace and well under pressure with limited supervision;
- EU-citizenship.
Working hours:
- The working hours are Monday to Thursday 09:00 – 18:00 and Friday 09:00 – 15:00 (Monday to Thursday 8:30 – 17:00 with 30 minutes break and Friday 9:00 – 15:00 with 30 minutes break is to be discussed
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Portuguese Communication Monitoring Compliance Assistant with reference number 2379.
Or you can apply directly through your candidate login by hitting the APPLY button.
