Our client is a leading international CySec Licensed Forex Trading Company in Limassol and they are looking for a Italian-speaking Customer Success Officer to assist customers with complaints and questions, provide customers with information about products and services, take orders, and process returns. Helping customers understand the product and answering questions about their trading positions. The role requires the ability to work rotational shifts from 09:00 to 18:00, and 10:00 to 19:00.
Responsibilities:
- Assist clients worldwide through live support and handle customer requests through chats and emails in different languages.
- Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records.
- Demonstrate impeccable telephone etiquette and management.
- Handle back office queries.
- Support clients with technical and troubleshooting issues.
- Report to the management.
- Deal with all departments to resolve issues.
- Provide support and troubleshooting on MT4 Trading Platforms.
- Liaise with Compliance Officers regarding complaints and approval of accounts
- Provide all relevant information to clients regarding documents and materials for becoming a client.
- Handle client inquiries appropriately and ensure that high level service is provided.
- Promote available products and services to clients.
- Develop and maintain excellent relationships with prospective and existing clients.
- Contribute to team effort by achieving targeted results.
- Assist with other duties as needed from time to time.
Requirements:
- Degree in Business Studies or any other related field
- Previous experience in a similar position will be considered as a major advantage
- Excellent command of the Italian and English language is a must. Knowledge of any other languages will be considered as an advantage
- Excellent spoken and written communication skills
- Ability to work efficiently under pressure
- Excellent computer skills (Microsoft Excel and Word)
- Knowledge of MetaTrader platforms will be considered as an advantage
- Ability to work rotational shifts from 09:00 to 18:00 and 10:00 to 19:00, Monday to Friday, with flexibility to cover until 21:00 if needed in the future
Working hours:
- Rotational shifts from 09:00 to 18:00, and 10:00 to 19:00 (Monday to Friday). This is an onsite role.
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Italian-speaking Customer Success Officer with reference number 3541.
Or you can apply directly through your candidate login by hitting the APPLY button.
