Our client, a Marine Technology Services Company based in Limassol, is looking to hire an IT Support & Infrastructure Engineer is responsible for ensuring the smooth operation, security, and reliability of end-user workstations and core IT infrastructure. This role combines hands-on helpdesk support with modern workplace management, infrastructure monitoring, and documentation. The position supports Windows, macOS, and Ubuntu environments and plays a key role in maintaining Microsoft 365 and cloud-based services.
Responsibilities:
- Provide first- and second-line IT support to end users across Windows, macOS, and Ubuntu operating systems
- Ensure all workstations, laptops, and peripherals are properly configured, secured, maintained, and monitored using approved tools
- Manage and support Microsoft 365 services, including Azure, Exchange Online, Intune, and Microsoft Defender for Endpoint
- Administer user accounts, devices, policies, and access controls within Microsoft 365 and Azure AD
- Monitor infrastructure and endpoints to proactively identify and resolve issues
- Support and maintain telephony systems, including 3CX
- Log, track, and resolve incidents and service requests using ticketing systems such as Freshservice or Jira
- Escalate complex issues to third-line support or external vendors when required
- Follow, maintain, and contribute to Standard Operating Procedures (SOPs), technical documentation, and knowledge base articles
- Assist with onboarding and offboarding of employees, including device provisioning and access management
- Ensure compliance with IT security policies, best practices, and company standards
- Participate in continuous improvement of IT processes, tools, and user experience
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience
- Minimum of 3 years of experience in systems and infrastructure administration
- Fluency in English, both written and spoken
- Proven experience in an IT support, service desk, or systems support role
- Strong working knowledge of Windows, macOS, and Ubuntu operating systems
- Hands-on experience with Microsoft 365 administration, including:
- Azure / Azure AD
- Exchange Online
- Intune (Endpoint Manager)
- Microsoft Defender 365
- Experience with endpoint management tools, including Microsoft Intune and Jamf
- Familiarity with device security, compliance, and monitoring tools
- Experience supporting VoIP or telephony systems (e.g., 3CX)
- Experience working with ticketing systems such as Freshservice, Jira, or similar
- Ability to follow structured processes and work with SOPs and technical documentation
- Strong troubleshooting, analytical, and problem-solving skills
- Good communication skills in English, both written and verbal
- Basic Linux Bash scripting experience for administration tasks and automation
- Linux endpoint troubleshooting skills (Ubuntu/macOS/Linux desktops)
- Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, routing)
- Ability to diagnose and resolve connectivity issues across platforms
- Familiarity with network diagnostic tools (ping, traceroute, nslookup, netstat)
- Ability to troubleshoot cross-platform network and endpoint issues
- Advanced networking knowledge (switches, firewalls, VLANs)
- Scripting or automation experience (PowerShell, Bash)
- IT certifications (e.g., Microsoft, ITIL, CompTIA)
- Experience with cloud infrastructure monitoring
- Experience with Linux administration and troubleshooting
- Familiarity with Linux Bash scripting for automation and task execution
- Experience performing Linux endpoint troubleshooting in real-world scenarios
- Familiarity with network diagnostic scenarios and troubleshooting
- Customer-focused and service-oriented mindset
- Well-organized with strong attention to detail
- Able to work independently and manage multiple tasks
- Proactive, reliable, and eager to learn
- Comfortable working in a structured IT environment
Working Hours:
The working hours are 8:30am-5pm with half an hour break (onsite)
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of IT Support & Infrastructure Engineer with reference number 4157.
Or you can apply directly through your candidate login by hitting the APPLY button.
