Our client is a well-established and regulated Forex Trading Company who have been in operation since 2012 are currently looking to recruit an IT Specialist for their offices in Limassol
Job Title: IT Specialist
Location: Limassol , Cyprus (Headquarters) with responsibility for international operations in South America
Department: Information Technology
Reports To : Senior Management / Operations Director
Job Summary
The IT Manager is responsible for the end-to-end management of IT infrastructure, call center software, telephony systems, servers, network security, and vendor relationships across multiple locations. This role combines hands-on technical expertise with commercial responsibility, ensuring secure, stable, and scalable IT and telecommunications operations that support high-volume call center environments.
Key Responsibilities
- IT Systems & Infrastructure Management
- Plan, implement, manage, and maintain all IT systems supporting call center operations, including CRM platforms, dialers, workforce management tools, and reporting systems.
- Ensure high availability, performance, and scalability of all IT infrastructure across headquarters and international sites.
- Oversee cloud-based and on-premise infrastructure as required by the business.
- Server Management
- Manage, monitor, and maintain all company servers (physical and/or virtual), including application servers, database servers, and file servers.
- Perform server configuration, updates, patch management, and performance optimization.
- Ensure proper backup, recovery, and disaster recovery procedures are implemented and tested regularly.
- Monitor server security, access permissions, and system logs to prevent downtime or breaches.
- User Account & Access Management
- Create, manage, and deactivate user accounts across all systems, including CRM, telephony, internal platforms, email, and network access.
- Implement and enforce role-based access control policies.
- Support employee onboarding and offboarding from an IT and security perspective.
- Telephony & Call Center Technology
- Manage and support all telecommunication systems, including VoIP, PBX, SIP trunking, call routing, call recording, and monitoring tools.
- Troubleshoot complex telephony and system integration issues affecting call center performance.
- Optimize call flows, system configurations, and call quality in coordination with operations teams.
- Network & Firewall Management
- Configure, manage, and maintain firewalls and network security devices.
- Define and control network access rules, VPNs, and secure connections between international locations.
- Monitor network traffic and respond to security incidents or threats.
- Vendor & Supplier Management
- Identify, evaluate, negotiate, and close deals with software, telecom, and IT service providers.
- Manage contracts, SLAs, renewals, and ongoing supplier performance.
- Ensure cost-effective solutions while maintaining service quality and reliability.
- Security & Compliance
- Implement cybersecurity best practices across servers, networks, and applications.
- Ensure compliance with GDPR and other relevant data protection regulations.
- Maintain secure authentication, access control, and audit processes.
- International Operations Support
- Provide IT leadership and remote support to the call center operation in South America.
- Coordinate system deployments, upgrades, and standardization across all locations and time zones.
Required Qualifications & Experience
- Proven experience as an IT Manager or Senior IT professional within a call center or high-volume operational environment.
- Strong hands-on experience with server administration, network infrastructure, and firewall management.
- Solid knowledge of call center telephony systems and VoIP technologies.
- Demonstrated experience negotiating and managing contracts with IT and telecom suppliers.
- Experience supporting multi-country operations is highly desirable.
Technical Skills
- Server administration (cloud and/or on-premise)
- Call center software and telephony platforms
- VoIP, PBX, SIP trunking
- Firewall and network security management
- CRM systems and system integrations
- Backup, disaster recovery, and IT security best practices
Soft Skills
- Strong negotiation and commercial awareness
- Excellent problem-solving and troubleshooting skills
- Ability to manage priorities across multiple locations and time zones
- Clear communication and stakeholders
Salary
- Around 3,000 Euros gross monthly
Working Hours
- Monday to Friday flexible working hours as the role will need to offer support to department based out of Cyprus
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of IT Specialist with reference number 4125.
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