Our client is a Payment Service Provider in Dubai and they are looking for a Head of Support.
Responsibilities:
- Payment Traffic Optimization: Analyse and enhance payment routing strategies to maximize success rates and minimize transaction costs.
- Third-Party Integration: Oversee the integration of new payment solutions, ensuring seamless connectivity with banks and payment providers.
- Team Leadership: Manage and mentor a team of payment support agents, fostering a culture of continuous improvement and excellence.
- Technical Collaboration: Work closely with the tech department to address technical challenges, perform product testing, and manage the payment technical backlog.
- Stakeholder Communication: Serve as the primary liaison between internal teams and external payment providers, handling escalations and ensuring clear communication.
- Documentation & Compliance: Maintain comprehensive documentation of payment processes and ensure compliance with legal and operational standards.
Requirements:
- Experience: Minimum of 2 years in a similar role within the payments industry.
- Analytical Skills: Strong ability to analyse data, identify trends, and implement optimization strategies.
- Technical Proficiency: Familiarity with payment platforms such as Devcode (PaymentIQ) and Praxis, including routing and fallback mechanisms.
- API Knowledge: Experience with APIs and system integrations is beneficial.
- Communication: Excellent interpersonal and communication skills, capable of managing cross-functional relationships.
- Problem-Solving: Proactive in identifying issues and implementing effective solution
- Technical Proficiency: Familiarity with payment platforms such as Devcode (PaymentIQ) and Praxis, including routing and fallback mechanisms.
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Head of Support - Dubai with reference number 3535.
Or you can apply directly through your candidate login by hitting the APPLY button.
