Head of Back Office and Customer Service - Limassol

  • Location:

    Cyprus, Limassol

  • Discipline:


  • Job type:


  • Benefits:

    Salary of 3,000 – 4,000 Euros gross per month based on skills and experience

  • Published:


  • Expiry date:


  • Reference:


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Our client is a Forex Company based in Limassol and they are now recruiting for a dynamic individual to fulfill the role of Head of Back Office and Customer Service.


  • Manage the department
  • Implementing internal procedures for the department.
  • Working closely with the Compliance and AML Officer 
  • Analyze on a constant basis the department activity, payment systems activity, suspicious activity, KYC, AML procedures etc.
  • Manage the processing and monitoring of all customer deposits and withdrawals in a timely manner.
  • Reporting suspicious transactions to the compliance department.
  • Provide support to the Finance department in regards to client payments, reconciliations, monthly and yearly reporting and any other tasks as required.
  • Liaise with other departments to escalate and resolve all client issues in a timely manner.
  • Identify and address problems and opportunities for improving systems, aiming to upscale department’s performance.
  • Answer client queries
  • Undertake reporting obligations related to Back-Office and Customer Support operations
  • Report to the Senior Management 
  • Monitoring the clients' assessment with regards to the knowledge, experience as well as the documents/information provided by the Client
  •  Undertaking additional duties as and when required.


  • Experience as in a similar role is a must
  • AML certificate is a must
  • CySEC Advanced/Basic Certificate would be advantageous.
  • Knowledge of KYC principles & reconciliation of client funds.
  • Familiar with Sumsub will be considered a big advantage
  • Knowledge of MT4 /MT5 Platforms/Managers.
  • Additional languages would be advantageous.
  • English Proficiency
  • EU-citizenship

Working hours:

  • The working hours are 9am – 6pm, Monday to Friday

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Head of Back Office and Customer Service with reference number 2407.
Or you can apply directly through your candidate login by hitting the APPLY button.