Our client is an IT Development Company specialized in developing online casino games in Limassol and they are looking for a Fraud and Risk Operations Manager who will manage fraud and risk operations within Fraud and Payments Department. Together with the Payments Operations Manager you will be responsible for implementation of processes and efficiency of the Fraud and Payments operations. In this role you will be reporting to the Head of Fraud and Payments. This is a fulltime, office-based role in Limassol. The company can offer a relocation package and Visa for international candidates.
Responsibilities:
Manage Fraud and Payment Team Leaders and Analysts, with focus on defining KPIs, performance management, coaching, developing and driving the vision for the team
Manage the fraud prevention function within Fraud and Payments Department, with the focus on the regulated markets
Define fraud mitigation strategies whilst ensuring business and regulatory requirements are continuously met
Improve, setup and monitor performance of fraud & risk monitoring and prevention tools
Actively contribute to the risk prevention, risk mitigation processes and strategies
Ensure the process are reviewed on a regular basis, communicated to the team and executed accurately
Act as a contact point for escalations
Perform fraud investigations in line with internal processes
Build strong relationships with Support, Compliance and Product teams to gain support of fraud and risk management
Provide expert opinion to the rest of the team, assist with their queries
Oversee chargeback and dispute solving processes
Contribute to the external reporting requests, in line with regulatory requirements
Ensure operational requirements are fully met, including participation in recruitment
Requirements:
Minimum 5 years of proven experience in fraud and risk management with at least 3 years of iGaming sector experience
Proven experience with creation of written procedures, processes, implementation guidelines and knowledge bases
Proven track record of people management
MA / BA (or higher) diploma in relevant field and documented professional qualifications are an advantage
Experience in dealing with claims, disputes, chargebacks
Very good analytical skills
Excellent English skills
Knowledge of regulatory frameworks, sound understanding of AML and Financial Crime Prevention
Understanding of various fraud schemes
Ability to build and interpret reports; experience with data analysis tools (e.g. Chartio, Tableau, Looker) and project management tools (e.g. Asana, Monday, Jira)
Excellent communication skills,
flexibility and ability to work in fast-paced, international environment
Exceptional written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations and improvements
Growth mindset
Benefits:
Competitive salary
Comfortable office location
International teamwork experience
Interesting and challenging tasks
Professional and career opportunities
Medical insurance for employee and your family
Gym refund
Kindergarten / Schools refund
Free lunches in the office
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Fraud and Risk Operations Manager with reference number 338.
Or you can apply directly through your candidate login by hitting the APPLY button.