Our client is a leading international CySec Licensed Forex Trading Company in Limassol and they are looking for a Customer Success Officers assist customers with complaints and questions, provide customers with information about products and services, take orders, and process returns. The Customer Success Officer will be helping customers understand the product and answer any questions about their trading positions.
Responsibilities:
- Assist clients worldwide through live support and handle customer requests through chats and emails in different languages
- Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
- Demonstrate impeccable telephone etiquette and management
- Handle back office queries
- Support clients with technical and troubleshooting issues
- Report to the management
- Deal with all departments to resolve issues
- Provide support and troubleshooting on the company’s and MT4 Trading Platforms
- Liaise with the Compliance Officer regarding complaints and approval of accounts
- Provide all relevant information to clients regarding documents and materials for becoming a client
- Handling client inquiries appropriately and ensuring that high level service is provided
- Promoting available products and services to clients
- Developing and maintaining excellent relationships with prospective and existing clients
- Contributing to team effort by achieving targeted results
- Assist with other duties as needed from time to time
Requirements:
- Degree in Business Studies or any other related field
- Previous experience in a similar position within the Forex/I-Gaming industry is a must
- Excellent command of the English language is a must
- Knowledge of any other languages will be considered as an advantage
- Excellent spoken and written communication skills
- Ability to work efficiently under pressure
- Excellent computer skills (Microsoft Excel and Word)
- Knowledge of MetaTrader platforms will be considered as an advantage
Working hours:
- The working hours for this role are two shifts in rotation basis, from 09:00-18:00 and 10:00-19:00 Monday to Friday.
- This is an onsite role.
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of English-speaking Customer Success Officer with reference number 2980.
Or you can apply directly through your candidate login by hitting the APPLY button.
