Dutch-speaking Retention Officer (remote) - Limassol

  • Location:

    Cyprus, Limassol

  • Discipline:

    Forex

  • Job type:

    Permanent

  • Benefits:

    Basic salary of 3,000 - 4,000 Euros gross per month, dependent on skills and experience + commissions + rev shares (you

  • Published:

    09-02-2024

  • Expiry date:

    09-05-2024

  • Reference:

    2174

Our client is an Introducing broker in Limassol. The company is giving education about forex, making strategies and giving signals. They are looking for a native Dutch-speaking Retention Officer. Their approach is customer service oriented (so no aggressive retention style). We are looking for someone for long-term commitment. This job can be done at the office in Limassol or fully remotely. 

Responsibilities:

  • Cultivate relationship with existing clients
  • Increase the number of deposits
  • Engage with clients through various channels, including phone calls, emails, and live chat, to initiate and maintain meaningful retention
  • Actively listen to clients' objections and concerns, and address them in a constructive and persuasive manner to overcome barriers and move the sales process forward
  • Communicate marketing promotions to clients
  • Meet personal and team targets
  • Utilize CRM and sales tools to accurately track and manage the clients, opportunities, and customer interactions
  • Execution of Retention Strategy
  • Manage client satisfaction through proactive support, training, and incentive offerings, ensuring that clients have access to up-to-date information

Requirements:

  • Native Dutch speaker
  • At least 2 – 5 years’ experience within a similar role within the FX industry is a must
  • Stable career background
  • Good communication, presentation and negotiating skills
  • The ability to work quickly, under pressure and to deadlines
  • The ability to work to a high degree of accuracy
  • Able to work on own initiative and a good team player
  • High level of self-motivation
  • Excellent organizational skills
  • Good analytical skills
  • Good time management
  • EU working Permit

Salary:

  • My client is offering a basic salary of 3,000 - 4,000 Euros gross per month, dependent on skills and experience + commissions + rev shares (you can make 20,000 - 50,000 Euros gross per month in total)

Working hours:

  • The working hours are 9am – 9pm (flexible, 8 hours per day), Monday to Friday

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Dutch-speaking Retention Officer (remote) with reference number 2174.
Or you can apply directly through your candidate login by hitting the APPLY button.