Our client is an Introducing broker in Limassol. The company is giving education about forex, making strategies and giving signals. They are looking for a native Dutch-speaking Retention Officer. Their approach is customer service oriented (so no aggressive retention style). We are looking for someone for long-term commitment. This job can be done at the office in Limassol or fully remotely.
Responsibilities:
- Cultivate relationship with existing clients
- Increase the number of deposits
- Engage with clients through various channels, including phone calls, emails, and live chat, to initiate and maintain meaningful retention
- Actively listen to clients' objections and concerns, and address them in a constructive and persuasive manner to overcome barriers and move the sales process forward
- Communicate marketing promotions to clients
- Meet personal and team targets
- Utilize CRM and sales tools to accurately track and manage the clients, opportunities, and customer interactions
- Execution of Retention Strategy
- Manage client satisfaction through proactive support, training, and incentive offerings, ensuring that clients have access to up-to-date information
Requirements:
- Native Dutch speaker
- At least 2 – 5 years’ experience within a similar role within the FX industry is a must
- Stable career background
- Good communication, presentation and negotiating skills
- The ability to work quickly, under pressure and to deadlines
- The ability to work to a high degree of accuracy
- Able to work on own initiative and a good team player
- High level of self-motivation
- Excellent organizational skills
- Good analytical skills
- Good time management
- EU working Permit
Salary:
- My client is offering a basic salary of 3,000 - 4,000 Euros gross per month, dependent on skills and experience + commissions + rev shares (you can make 20,000 - 50,000 Euros gross per month in total)
Working hours:
- The working hours are 9am – 9pm (flexible, 8 hours per day), Monday to Friday
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Dutch-speaking Retention Officer (remote) with reference number 2174.
Or you can apply directly through your candidate login by hitting the APPLY button.
