Our client, a CySEC-regulated and licensed Fintech Start-up based in Limassol, is looking for a Customer Support Representative to join their growing team in Limassol.
Responsibilities:
- Respond to customer inquiries via email, chat or phone.
- Provide accurate information about products, services, policies, and procedures.
- Handle complaints or concerns in a calm and professional manner.
- KYC documentation of clients
- Troubleshoot and resolve customer issues efficiently.
- Escalate complex or unresolved issues to appropriate departments or supervisors.
- Follow up with customers to ensure their issues are fully resolved.
- Maintain detailed records of customer interactions in CRM or ticketing systems.
- Update internal knowledge bases and customer FAQs.
- Communicate customer feedback to relevant teams for improvement.
- Stay up to date with new product features, updates, and company policies.
- Use product knowledge to educate and guide customers effectively.
- Build and maintain long-term customer relationships.
- Aim to improve customer satisfaction and loyalty.
- Offer solutions or alternatives to retain customers when necessary.
Requirements:
- Bachelor's degree
- At least 1 year of relevant working experience in the industry
- Computer Literacy
- Greek and English fluency. Any other European language is an advantage
- Ability to work on Public Holidays
Working hours:
Salary:
- Up to 2,300EUR - depends on experience.
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Customer Support Representative with reference number 3712.
Or you can apply directly through your candidate login by hitting the APPLY button.
