Our client is a new EMI company in Limassol looking to hire Customer Support Agents with EMD/EMI experience. They are part of a well-established and reputable smart payment cashier software company that has been in the market for over 10 years.
Overview:
The Customer Support Agent will be responsible for guiding new clients through the onboarding process and providing ongoing support to ensure customer satisfaction and retention.
This role requires excellent communication skills, a customer-centric approach and a thorough understanding of EMI operations.
Roles & Responsibilities:
- Guide new customers through the onboarding process, ensuring all necessary documentation and information are collected and verified.
- Provide clear instructions and assistance to customers setting up their account and using our services.
- Conduct welcome calls and orientation sessions to help customers get started.
- Serve as the primary point of contact for customer inquiries, issues and requests.
- Provide timely and accurate responses to customer queries.
- Troubleshoot and resolve issues, escalating to other departments when necessary.
- Monitor customer activity and identify opportunities to enhance customer experience and engagement.
- Conduct regular follow-ups with customers to ensure their needs are met and to gather feedback.
- Prepare reports on onboarding and customer support activities.
Required Qualifications
- Minimum of 2 years of experience in customer support or onboarding, preferably within an EMI or fintech environment.
- Strong understanding of EMI operations and compliance requirements.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills
- A customer-centric mindset
Benefits:
- 2.5k-3.5k gross monthly + 13th
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Customer Support Agent with reference number 2706.
Or you can apply directly through your candidate login by hitting the APPLY button.
