Our client, a CySEC regulated Forex Company in Limassol, is looking for a. English + Polish/Spanish/ Portuguese Client Support Representative, who will be the first point of contact for prospective and existing clients. On a daily basis you will reactively handle clients’ queries and proactively seek solutions to resolve their problems.
Responsibilities:
- Deliver exceptional and personalized service to clients through multiple communication channels including live chat, telephone, email.
- Consistently take initiatives to resolve clients’ queries with full dedication and determination by identifying problems and solutions in a timely manner.
- Skillfully analyse and understand clients’ needs, identify business opportunities and ways to provide best experience.
- Collaborate proactively with various departments to ensure comprehensive resolution of client matters.
- Continuously expand knowledge of financial markets, CFD trading, and platform functionalities to provide expert guidance.
- Support content quality through proofreading and translation services as needed
Requirements:
- Strong eagerness to learn about financial markets including forex, indices, commodities, cryptocurrencies.
- Professional-level English proficiency required.
- Fluent in Polish, Spanish, or Portuguese and English
- Enthusiasm about customer service and problem-solving.
- Excellent verbal and written communication abilities.
- Demonstrated commitment to ethical conduct and professional integrity.
- Willingness to commit to long-term career growth and professional development.
- Collaborative team player with adaptable interpersonal approach.
- Strong analytical thinking and problem-solving abilities.
- Advanced competency in MS Office applications.
- Previous experience in Customer Service roles or Financial Institutions is preferred, but not mandatory
- EU-citizenship
Working hours:
- The working hours rotate morning and afternoon shifts on a weekly basis. Flexibility to work weekends and Cyprus Public holidays on a rotation basis.
- Standard shift schedules: 08:00-16:00 (morning) & 15:00 – 23:00 (afternoon).
- This is an onsite role.
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Client Support Representative (Polish / Spanish / Portuguese) with reference number 3581.
Or you can apply directly through your candidate login by hitting the APPLY button.
