Our client an International Organisation partnering with governments and delivering reintegration and return-support services across multiple countries under government-funded programmes and are looking to recruit a Case Manager who will report directly to the Reintegration Programmes Manager
Job Description
- Job Title: Case Manager
- Location: Mainly working remotely from home with some local and international travel to the UK (candidate must be located within Cyprus)
- Reports to: Reintegration Programmes Manager
Role Summary
- This role forms part of the Global Operations case working team, responsible for the successful delivery of the reintegration services to citizens who are returning to their home countries.
- The successful candidate will be a key liaison point between UK/EU government officials and the IRARA overseas offices delivering front line reintegration services under various national funding programmes.
- The role involves undertaking casework, supporting the creation of a viable “reintegration plan”, securing appropriate documentary evidence of expenditure; the co-ordination of the timely delivery of services; and completion of monitoring and evaluation activities.
- The post holder will be required to update computer-based case management tools which are utilised in the support of our operational activities.
Main Duties
- Delivering a timely and accurate reintegration service
- Supporting the production of monthly reports as required by the funding organisations.
- Liaising with IRARA local operations centres overseas to ensure the successful and timely completion of reintegration activities
- Act as a contact point for national government representatives
- Attendance at regular organisational review meetings (local and global)
- Arrange and attend meetings with the UK Home Office and other member states as required
- Recording instructions received from key funders (National Governments)
- Represent IRARA in periodic and ad-hoc meetings and develop good relationships with relevant stakeholders
- Any other duties as deemed appropriate
Requirements - Essential (these will be used to decide whether to shortlist)
- Experience
- Administration
- Customer experience
- Use of corporate IT systems
- Skills
- Good accuracy and attention to detail
- Excellent organisational and time management
- Problem solving skills and an ability to multitask
- Fluent English (spoken & written)
- Methodical approach to record keeping
- Good verbal and written communication
- Good ICT knowledge and experience of using basic Microsoft Office packages
- An ability to monitor and evaluate programmes
- Ability to develop new processes and procedures to ensure quality standards are maintained.
- Ability to work both independently and as part of a team
- An interest in working across, or understanding of, different cultures
- Ability to work to processes
Education
- BSc/BA degree or equivalent relevant experience (in case management)
Desirable
- Experience
- Previous Case Management experience
- Experience of delivering to service level agreements
- Skills
- Fluent in a second language, German preferred
- An understanding of reintegration programmes (AVRR)
- Education
Salary & Benefits
- Will be based on experience
- 13th Salary
- Be part of a growing organisation shaping the future of immigration and justice services.
- Collaborative and mission-driven culture.
- Flexible working hours.
- Remote working model.
- 21 days of annual leave.
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Case Manager with reference number 4292.
Or you can apply directly through your candidate login by hitting the APPLY button.
