Our client is a Fintech Company specializing in payments in Paphos with over 15 years’ experience and they are looking for a Business Care Agent to oversee the interactions between the company and its clients. Your main objective is to guarantee client satisfaction by addressing their requirements and elevating their overall engagement with the company's products or services. This multifaceted role entails a blend of customer support, relationship management, and strategic planning to cultivate strong and lasting partnerships.
- Client Relationship Management: Build and maintain strong relationships with clients, acting as the main point of contact. Understand their unique needs, preferences, and goals.
- Customer Support: Provide exceptional customer support by addressing inquiries, concerns, and technical issues promptly and effectively. Offer solutions to problems and ensure clients receive timely assistance.
- Client Onboarding: Facilitate the smooth onboarding of new clients, guiding them through the setup process and ensuring they have a clear understanding of the product or service.
- Problem Solving: Collaborate with cross-functional teams to solve complex client challenges.
- Product Expertise: Develop a deep understanding of the company's products or services, becoming a go-to resource for clients seeking guidance on using the offerings effectively.
- Client Feedback: Gather feedback from clients regarding their experiences, needs, and suggestions for improvement. Communicate this feedback internally to drive product enhancements and process improvements.
- Performance Analysis: Monitor key performance indicators (KPIs) related to client satisfaction, engagement, and usage. Analyze trends to identify areas for improvement.
- Communication: Keep clients informed about updates, changes, and new features related to the product or service. Provide regular communication to ensure transparency and build trust.
- Client Training: Provide training sessions or resources to clients to help them maximize the value they receive from the company's offerings.
- Conflict Resolution: Address conflicts or disputes that may arise, working to find solutions that align with both the client's needs and the company's capabilities.
- Client Advocacy: Act as an advocate for clients within the company, ensuring that their needs and priorities are considered in decision-making processes.
- Comprehensive training will be provided, yet prior experience in a call center, forex (fx), or technical support setting can prove advantageous.
- A customer-focused mindset is essential.
- Superior communication skills in English, both written and verbal, are imperative.
- Flexibility to work shifts including weekends and late nights, is required.
- Proficiency in computer usage, with a sound understanding of general computing.
- Capability to manage customers with composure and professionalism, even in challenging situations.
- Adeptness at multitasking.
- Located in Paphos or willing to move to Paphos
- Highly competitive salary package.
- Brand-new, spacious office located in Paphos, Cyprus
- Access to an on-site gym for your fitness needs
- Well-stocked kitchen offering a variety of snacks, beverages, and fresh fruits
- Youthful and dynamic work environment
- Team-building activities and cheerful happy hours.
- Continuous growth and career development
- The working hours are shift hours morning/afternoon/night with the option of working from home if doing a Saturday or an evening shift.
- There is never a shift on a Sunday.
Please send your CV to StaffMatters at firstname.lastname@example.org and mention that you are applying for the vacancy of Business Care Agent with reference number 1720.
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