Our top-notch team of professionals is rapidly growing, and we are currently looking for an experienced Back Office Officer to join us.
The group is a specialized company for outsourced omnichannel customer support, experience, and complaint handling. Our aim is to optimize your clients' experience, established upon the reliability and security of your services.
Main responsibilities:
- Processing deposits, withdrawals and refunds based on the established policies and procedures
- Ensuring compliance with the company’s anti-money laundering procedures
- Assisting internally all departments with any issues related to client funds
- Assisting and coordinating with sales/relation/support teams of the company’s shift
- Maintaining records in relation to clients’ transactions
- Preparing customer balances and reconciling accordingly
- Providing suggestions on system enhancements
- Performing other ad hoc tasks as requested
Requirements:
- At least 1 year of experience in a similar role is a must.
- Good understanding of banking and third-party payment provider systems.
- Ability to work as part of a team.
- Fluency in English Language is a must.
- Computer literate and knowledge of Microsoft Office software
- Bachelor’s degree in business/accounting/finance/economics or related field will be considered as an advantage.
- Strong attention to detail and procedures
- Knowledge of CRM platforms will be considered as an advantage.
Benefits:
- Up to 3k Gross according to qualifications and experience.
- Private Medical Insurance after completion of the first 3 months of employment.
- Employee Referral Bonus.
- 21 days of Annual Leave.
- 5 days of Paid Sick Leave.
- Corporate discounts.
- Free snacks and beverages daily, complimentary lunch on Fridays and sweet Mondays’ brunch to seize the week.
- Amazing Opportunities for career advancement vertically and horizontally.
- Magnificent Corporate Events and Team building activities.
- And many more….
Shifts:
- The successful candidate should be able to work on rotation shifts.
- Kindly note that for the Back Office position the working hours will be on a Weekly Shift Rotation basis.
- The shifts are as follows:
- 08:00-17:00 (based on manager’s approval)
- 09:00-18:00
- 13:00-22:00 (from home)
- 19:00-03:00 (from home)
- and certain public holidays when requested.
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Back Office Officer (Shifts) with reference number 3507.
Or you can apply directly through your candidate login by hitting the APPLY button.
