My client is a Limassol based Neobank offering online secure, transparent and seamless financial services and advanced multicurrency management and they are looking to recruit a Back Office & Customer Support Officer to handle the day-to-day duties in the Back Office Department
Main Duties & Responsibilities:
- Sort and address pending transactions by priority to maintain timely processing.
- Conduct KYC checks to maintain Compliance standards.
- Communicate with clients via email when additional information or documentation is required to process pending transactions.
- Provide responsive and efficient client support through email, live chat, phone, and by addressing various client inquiries.
- Identify potentially unusual, suspicious, or fraudulent activities and escalate these cases to the Compliance department.
- Coordinate document translations into English when necessary.
- Perform general administrative tasks as part of daily operations.
Candidate Profile:
- Excellent Customer Service Skills
- Attention to detail & high level of accuracy
- Good verbal and communication skills
- Available to be working with shifts with rotating weeks: 1st shift: 07:30 - 16:30, 2nd shift: 13:30 - 22:30)
- Available to be working on Public Holidays (on rotation)
- Familiarity with the Portuguese language will be considered an advantage
- Familiarity with payment methods will be considered an advantage
- Familiarity with the Financial markets will be considered an advantage
- Experience with KYC and AML procedures will be considered an advantage
Working hours:
- Monday to Friday 9:00am to 6:00pm (1 hour lunch break)
What We Offer:
- Competitive Salary based on experience (please specify your expectations).
- Opportunities for growth and development
- A professional, dynamic, and growth-oriented environment.
- Professional team and friendly environment
- Daily snacks, beverages, parties & company events.
- 22 days of annual leave per year.
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Back Office & Customer Support Officer with reference number 3865.
Or you can apply directly through your candidate login by hitting the APPLY button.
