Our client is a leading international CySEC Licensed Forex Trading Company with offices in a number of locations worldwide. They are looking to hire an Arabic Retention Agent with experience as a Retention Agent within MENA region. The role is not just about retaining clients; it's about fostering lasting relationships and igniting a passion for our products and services. With your unparalleled communication prowess, adaptability, and unwavering commitment, you'll play a pivotal role in contributing to the Company’s regional growth and success. If you're ready to make a tangible impact and be a key player in our journey, then this is the opportunity you've been waiting for.
Responsibilities:
- Cultivate relationship with existing clients
- Increase the number of deposits
- Engage with clients through various channels, including phone calls, emails, and live chat, to initiate and maintain meaningful retention
- Actively listen to clients' objections and concerns, and address them in a constructive and persuasive manner to overcome barriers and move the sales process forward
- Communicate marketing promotions to clients
- Meet personal and team targets
- Promote company’s brand
- Utilize CRM and sales tools to accurately track and manage the clients, opportunities, and customer interactions
- Execution of Retention Strategy
- Manage client satisfaction through proactive support, training, and incentive offerings, ensuring that clients have access to up-to-date information
Requirements:
- Fluent Arabic & English, any other language a plus
- At least 2-3 years’ experience in a FX Retention role
- Result oriented and self-motivated person
- Dynamic, innovative and target driven
- Open-minded and flexible
- Team player
- Professional communication skills
- Strong networking capability
- Ability to work on own initiative, expand business
- Located in Cyprus
- EU-citizenship
Working hours:
- The working hours are the working hours are 09:00 – 18:00 Monday to Friday (onsite role)
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Arabic Retention Agent with reference number 2500.
Or you can apply directly through your candidate login by hitting the APPLY button.
