Technical Support Agent (Tier/Level 2) - Limassol

  • Location:

    Cyprus, Limassol

  • Discipline:


  • Job type:


  • Benefits:

    Salary of around €2,400 gross/month x 13 payments, plus an annual discretionary bonus based on performance plus providen

  • Published:


  • Expiry date:


  • Reference:


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Our client, an IT Solutions Company in Limassol, is looking for an experienced Technical Support Agent (Tier/Level 2).


  • Assist and resolve daily “Tier/Level 2” technical issues or escalated customer issues from “Tier/Level 1” Customer Support Agents
  • Maintain, monitor, and improve developed products and services
  • Develop and maintain the Knowledge Base
  • Create troubleshooting processes and procedures.
  • Configure and maintain on board communication systems
  • Responsible to communicate with customers and suppliers’ general inquiries and coordinate with the Customer Support Manager
  • Responsible for the identification of the function’s risks and opportunities and propose actions when needed.


  • Strong problem-solving skills and the ability to diagnose and resolve complex technical issues
  • Excellent knowledge of TCP/IP Networking
  • Proven experience in a similar position will be considered as an advantage
  • Experience using Windows Server, Active Directory and Firewall configuration
  • Familiarity with PowerShell
  • Being comfortable with remote diagnostic tools and techniques, as physical access to the equipment is often limited or delayed due to the nature of maritime operations
  • Excellent organizational, communication and teamwork skills
  • Fluency in Greek and English.


  • The company is offering a salary of around €2,400 gross/month x 13 payments, plus an annual discretionary bonus based on performance plus provident fund after probation annual discretionary bonus based on performance, 21 days of leave + 0.5-day birthday leave from the company, a monthly Wolt allowance of €50 and maternity/paternity cover after probation

Working hours:

  • The working hours are 09:00-18:00 with 1 hour break (onsite role)

To apply:

Please send your CV to StaffMatters at and mention that you are applying for the vacancy of Technical Support Agent (Tier/Level 2) with reference number 2388.
Or you can apply directly through your candidate login by hitting the APPLY button.