Our client, an IT Solutions Company in Limassol, is looking for an experienced Technical Support Agent (Tier/Level 2).
Responsibilities:
- Assist and resolve daily “Tier/Level 2” technical issues or escalated customer issues from “Tier/Level 1” Customer Support Agents
- Maintain, monitor, and improve developed products and services
- Develop and maintain the Knowledge Base
- Create troubleshooting processes and procedures.
- Configure and maintain on board communication systems
- Responsible to communicate with customers and suppliers’ general inquiries and coordinate with the Customer Support Manager
- Responsible for the identification of the function’s risks and opportunities and propose actions when needed.
Requirements:
- Strong problem-solving skills and the ability to diagnose and resolve complex technical issues
- Excellent knowledge of TCP/IP Networking
- Proven experience in a similar position will be considered as an advantage
- Experience using Windows Server, Active Directory and Firewall configuration
- Familiarity with PowerShell
- Being comfortable with remote diagnostic tools and techniques, as physical access to the equipment is often limited or delayed due to the nature of maritime operations
- Excellent organizational, communication and teamwork skills
- Fluency in Greek and English.
Salary:
- The company is offering a salary of around €2,400 gross/month x 13 payments, plus an annual discretionary bonus based on performance plus provident fund after probation annual discretionary bonus based on performance, 21 days of leave + 0.5-day birthday leave from the company, a monthly Wolt allowance of €50 and maternity/paternity cover after probation
Working hours:
- The working hours are 09:00-18:00 with 1 hour break (onsite role)
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Technical Support Agent (Tier/Level 2) with reference number 2388.
Or you can apply directly through your candidate login by hitting the APPLY button.
