Our client, a CySEC regulated Forex Company in Limassol, is looking to recruit a Spanish-speaking Call Monitoring Officer. In this role you will have the capacity to get things done through persuasion, collaboration, and effective communication, able to work independently, with minimal supervision. Training will be provided.
Responsibilities:
- Dealing with client complaints and legal matters related to Compliance
- Monitoring recorded calls on a daily basis
- Prepare call monitoring reports (weekly, monthly, quarterly)
- Quality assurance performance: assess and evaluate the Conversion and Retention Officers’ work
- Reviewing, approving and monitoring marketing communication, materials and publications in English or/and Spanish
- Providing the assistance to the Head of Compliance with preparing the training and educating material for Spanish speaking staff of the Company to improve client communication practices
Requirements:
- Fluency in English and High level of Spanish language – both verbal and written. Any additional language will be considered as an advantage.
- Great listener with attention to detail
- Critical thinker
- Previous work experience in a call monitoring/Compliance role is not necessary, as the continuous education training and mentoring will be provided by the Company
- Ability to multitask in a fast-paced team environment
- Proficiency in MS Office
- Located in Cyprus
Working hours:
- The working hours are 9am – 6pm, Monday to Friday. This is an onsite position.
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Spanish-speaking Call Monitoring Officer with reference number 3252.
Or you can apply directly through your candidate login by hitting the APPLY button.
