Our client is a fast-growing customer-oriented online gaming company based in Limassol and they are looking for sharp, adaptable Spanish speaking Customer Support Agents who can deliver a high standard of service across live chat, phone and email.
Responsibilities:
- Handle player queries across live chat, email and inbound/outbound phone calls, delivering accurate, friendly, and timely support.
- Support player retention by identifying at-risk or high-value players and responding with the right care, offer, or solution.
- Read and interpret player accounts — transaction history, activity, and status — to understand each player's situation and anticipate their needs.
- Move fluidly between different tasks and channels throughout the shift, keeping quality consistent under changing priorities.
- Manage multiple conversations and tasks simultaneously without letting standards slip.
- Follow internal procedures, escalation paths, and compliance requirements accurately.
Requirements
- Proven experience in a customer support role.
- Hands-on experience with live chat support.
- Experience handling customer phone calls.
- Strong multitasking ability and comfort switching between tasks throughout the workday.
- Confident reading and interpreting account or customer data to determine the right course of action.
- Fluent English (written and spoken).
- Ability to work shifts on rotation
Preferred / advantageous
- A second language — Spanish strongly preferred alongside English.
- Previous experience in iGaming or online casino customer support.
Benefits
- Salary up to 1,700 EUR gross based on experience
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Spanish Customer Support Agent with reference number 4434.
Or you can apply directly through your candidate login by hitting the APPLY button.
