Our client, an IT Solutions Company in Limassol, is looking for a Service Provisioning Lead. In this role you will report to the Billing Manager.
Responsibilities:
- Lead and manage the provisioning team, offering guidance, support, and coaching to enhance team performance
- Oversee the activation and deactivation of services, including Broadband, Telephony, Ship Security Alert Systems, Email, IT Services, and other Value-Added Services (VAS)
- Ensure accurate and complete customer information is received for provisioning services, facilitating smooth and efficient processing
- Verify and process provisioning requests, ensuring all data entered into internal systems is accurate and up to date
- Coordinate with the Billing Department to notify them of completed provisioning requests and manage subscription activation and termination as needed
- Monitor and optimize provisioning platform performance, identifying areas for improvement and implementing necessary updates and enhancements
- Develop and maintain documentation for existing and new provisioning solutions, ensuring they are up to date and accessible
- Collaborate closely with the Customer Support Manager on daily operational matters, providing updates and addressing issues or concerns as they arise
- Serve as a backup for colleagues in the department during their absence, ensuring uninterrupted workflow and operations
- Respond to inquiries from customers and suppliers, delivering excellent service and coordinating with the Customer Support Manager when required
- Identify risks and opportunities within the provisioning process, recommending actions to mitigate risks and capitalize on opportunities for improvement
Requirements:
- Bachelor's degree (or relevant qualification) in a related field
- Experience in the maritime industry will be considered as a plus
- Analytical mindset, capable of identifying areas for improvement and implementing effective solutions
- Strong numeracy skills with a keen attention to detail
- Dedicated to providing exceptional customer service and ensuring customer satisfaction
- Outstanding organizational and time management abilities, with a proven track record of prioritizing tasks effectively
- Able to perform well under pressure and meet deadlines consistently
- Proficient in IT with practical experience in relevant software and tools
- Excellent written and verbal communication skills in English
Working hours:
- The working hours are 08:30-17:30, with a 1-hour of lunch break (onsite role).
Salary:
- The company is offering a salary based on skills and experience + 13th salary + Provident Fund after 6 months + food allowance: €50 per month
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Service Provisioning Lead with reference number 3411.
Or you can apply directly through your candidate login by hitting the APPLY button.
