Our client is an IT Solutions Provider in Limassol looking to recruit a Service Manager.
Responsibilities:
- Managing service coverage in Cyprus for various brands.
- Company’s Multi-brand Service center administration.
- Identifying target customers, development and implementation of sales of IT services.
- Service support of the Company’s partners and retailers.
- RMA parts claims and inventory management via vendors/suppliers.
- Spare parts inventory management.
Objectives:
- Enable fast and reliable dealing with any issue from key customers.
- Minimize service issues via proper arrangement of service processes.
- Meet customer’s expectations with service and offer commercial IT services.
- Enable effective communication to mother’s company team and internal processes follow up.
- Enable fast RMA stock turnaround and compensation for customers and the Company. Enable profit from commercial IT services.
- Minimize service operations cost via optimized and efficient management of service processes.
Qualifications:
- Higher education. Technical education is a preference.
- Work experience of 2 years or more in repair service centers (e.g., Samsung, Apple, Xiaomi, Huawei, Lenovo, LG, etc.) or telecommunication companies on service management positions.
- Strong computer technical skills.
- Fluency in English and Greek.
- Highly dynamic, self-starter who uses own initiatives to maximize value of the Company.
- Ability to work on multiple projects at different phases of implementation and drive to results in timely and top-quality manner.
- Commitment to the job and its success.
- Knowledgeable and confident in communicating information.
- Ability to interact professionally and comfortably at all levels within the organization (verbal, written, presentations).
- Analytical skills, initiative, accuracy and diligence.
Working hours:
The working hours are Monday – Friday from 9am till 6pm (lunch break from 1pm – 2pm).
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Service Manager with reference number 654.
Or you can apply directly through your candidate login by hitting the APPLY button.
