Our client is a Digital Marketing Agency with offices in Lebanon, UK, UAE, Hong Kong and a newly established office in Cyprus. The company is looking to recruit a Sales and Customer Support Coordinator to join the team at their Limassol based offices.
Job Description:
- The Sales /Support Coordinator will be is responsible for carrying out the company’s logistics strategy and making sure that the appropriate organization and supply procedures are in place. Their duties include managing and tracking projects, from client's consultancy to deal sealing and service evaluation. They're also responsible for adjusting the workflow on their team to be more efficient.
- The successful candidate will also be responsible for using their knowledge of the company's services to connect with consumers and generate sales for their employe and will develop sales pitches to sell the services and taking calls and inquiries from prospective customers while maintaining documentation of their sales leads and figures such a client contracts.
Their responsibilities could include:
- Answer questions about the services.
- Contact new and existing customers to discuss needs.
- Collaborate with colleagues in many different sectors.
- Negotiate prices and terms and prepare sales agreements.
- Identifying and resolving any problems in the production process.
- Ensuring that all activities conform to local industry and company standards.
- Maintain contact lists and follow up with customers to continue relationships.
- Emphasize the features of services to highlight how they solve customer problems.
- Facilitating cross-channel feedback from customers and employees to management.
- Designing and maintaining clear operational guides to ensure consistency of operations.
- Working with team leaders, managers and department heads to learn departmental needs and goals.
- Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made.
- Collaborating with management and executives to set organization-wide goals through daily, weekly and monthly reports.
- Delivering reports to department heads, management teams to provide insight into the overall efficiency of the organization.
Top Qualifications:
- The successful candidate will need various soft skills, industry knowledge and technical abilities to ensure their organization runs as smoothly as possible. These skills and qualifications often include:
- Strong project management skills.
- Collaboration and teamwork skills.
- Great strategic planning and problem-solving skills.
- Being comfortable in a high-pressure environment.
- Good time management, prioritization and multitasking abilities.
- Leadership skills, like motivation, goal-setting and monitoring progress.
- Effective communication, including speaking, writing and active listening.
- Excellent interpersonal skills to build strong relationships with colleagues.
- Methodical analyzing processes and systems to fully understand their functions.
- The ability to give and receive feedback and constructive criticism from a variety of channels.
- The ability to multitask as the demands of the role require them to work on a lot of projects at once.
- Having proactive research skills used in seeking out opportunities to advance and improve the organization.
- The constant awareness of what is going on throughout the business and will need to build strong relationships with a variety of people to be able to work with them to alter operational practices.
Responsibilities:
- The successful candidate will be the main point of contact for both internal employees and external clients or vendors when planning a company event or carrying out a new project.
- Frontline customer support work to create a positive environment for customers.
- Excellent service can help a business keep customers and suppliers or attract new ones.
Salary:
- €1200 basic salary
- 2 to 3% commission on sales generated
Working hours:
- Onsite at their offices at the Limassol Marina (old port area) from 10:00am to 5:00pm Monday to Friday
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Sales/Customer Support Coordinator with reference number 3351.
Or you can apply directly through your candidate login by hitting the APPLY button.
