Our client is an established and profitable online casino company facing the Asian market with an experienced leadership team who have spun out from major household gambling operators. They are looking for a Risk & Frauds Analyst. This is an exciting role, you would step into a motivated, high performing and energized team.
The role is to help minimize business costs associated with fraud and other undesirable activity in an online casino environment facing the Asian market. It involves making sure all customers' withdrawals are processed correctly and timely whilst identifying and mitigating risks which can incur financial loss. The role involves being meticulous and constantly aware of niche risks that can impact the business when assessing player accounts and gameplay activity, then being able to act to mitigate those effectively. The location can be either Limassol, Cyprus, or Hong Kong, China.
Responsibilities:
Monitoring of registrations, deposits and withdrawals with the team to detect issues especially with regard to possible charge backs, colluders and bonus abuse
Checking player behavior for risks, then processing payouts timely
Interrogating certain KYC documents, spotting counterfeits
Oversight of casino activity to spot anomalous or high-risk activity which requires mitigation
Helping ensure tasks are delivered in line with SLAs and acceptable chargeback levels are maintained
Dealing with escalations from support agents in a customer centric but risk aware way, importantly treating customer support as your customer.
Supporting other team members helping to transfer (and also acquire) knowledge organically and without prompt
Helping with ad hoc tasks, especially procedure documentation or improvement
Being an active and enthusiastic member of the team contributing to the overall positive work environment
Qualifications:
Optimally someone with degree level education or experience in an analytical or profession, proven good with numbers and large amounts of data.
Someone with a background as a player could fit well and this is not considered detrimental to an application, in fact a benefit. An understanding of casino games is important, and this will be asked about during interview.
A good understanding fraud in a non 3DS secured card processing environment is considered an asset.
A solid grounding in risk management and payments within an online casino context is a major plus.
Some payment processing experience is helpful in another domain, an understanding of the methods and how procedures work although this can be taught easily.
Previous experience in online Gaming is highly beneficial.
Detail-oriented and an analytical mindset - incredible attention to detail is needed
Strong interpersonal & communication skills - a team player who is not afraid to share knowledge
Someone who is organized and diligent
Flexible and adaptable, enjoying a high paced and changing environment
Customer centric and business minded
Patient with complex systems and working practices
Fluency in English
EU-Citizenship
Working hours:
The work is done in shifts, early one being 08:00 Cyprus time to 17:00 or 10:00 to 19:00 but over all days of the week (including 2 - 3 weekends per month). The shift patterns are rolling over a 3-week period more or less so that everyone gets the same as everyone else.
Salary and beneftis:
The company is offering a salary of 28 - 35K EUR gross per annum + 27 days leave a year (not 20), mobile phone covered up to 50Eur a month, breakfast Tuesdays, Lunch Fridays, health cover (standard state + private scheme)
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Risk & Frauds Analyst with reference number 318.
Or you can apply directly through your candidate login by hitting the APPLY button.